Clinical Revenue Supervisor

Department

BSD UCP - Revenue Cycle

About the Department

The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 750 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG) which is located in Burr Ridge, IL. The University of Chicago Physicians' Group (UCPG) is a component of the physician practice plan for the University of Chicago. The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable and reporting processes for the Biological Sciences Division (BSD) departments. Each physician is a faculty member and is based in a specified department in the BSD.

The University of Chicago is a private institution encompassing the undergraduate College, six professional schools (Business, Law, Divinity, Public Policy, Medicine and Social Service Administration), four graduate divisions (Biological Sciences, Humanities, Physical Sciences, and Social Sciences) and the University of Chicago Medical Center. The broader University enterprise includes Argonne National Laboratory, Fermilab, and Yerkes Observatory. The Biological Sciences Division (BSD) includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes. The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago. BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus.

Job Summary

The Clinical Revenue Supervisor plays a key role in supporting the revenue cycle team by performing physician revenue cycle billing, cash application, credit resolution, and reconciliation across professional and hospital billing lines of business. This position collaborates with University and UCM departments, patients, payers, and external vendors to ensure accurate claims processing, cash posting, and accounts receivable management. This position offers the opportunity to improve processes, implement enhancements, and contribute to a compliant, efficient, and collaborative revenue cycle environment. This role provides professional support and solves straightforward problems in projects related to revenue cycle operations, including activities related to charging, billing, and collecting. Coordinates the management of successful billing and compliance activities with department managerial and executive staff.

The Clinical Revenue Supervisor requires a proactive approach to identifying and resolving unapplied payments, misapplied credits, and outstanding AR, as well as streamlining workflows to enhance efficiency. Additionally, the Clinical Revenue Supervisor will partner with internal teams, including the Hospital Billing Cash Application Team and Finance, to maintain accurate ledgers and reconcile accounts. Responsibilities also include developing reports, assisting with policy and procedure documentation, providing subject matter expertise on cash application and credit resolution, and supporting root cause analyses to reduce manual work and optimize revenue cycle operations.

Responsibilities

• Oversees the application of cash, credit resolution, and cash reconciliation for all service areas and lines of business with minimal direct oversight.
• Works closely with UCM Hospital Billing (HB) Cash Application Team and Finance to ensure the accurate posting of cash and ledger reconciliation.
• Identifies unapplied cash across Professional Billing (PB) and Hospital Billing (HB).
• Proactively reviews current workflows for Cash Application and Credit Resolution with the intention to improve, implement, communicate, and maintain an efficient posting and refund process.
• Creates simple to moderately-complex reports that are necessary for cash/ledger reconciliation.
• Identifies and resolves the systematic and/or operational root causes of misapplied payments, credits, and outstanding AR.
• Oversees and manages credit and remittance work queues (WQ) and proposes both short- and long-term enhancements that support business needs.
• Communicates clearly and professionally with the other UCPG units, clinical departments, external vendors, and payers in effort to build partnerships that result in compliant billing, cash application, credit processes, and reconciliation.
• Provides cash application and credit resolution expertise to other UCPG and UCM business units as needed.
• Works with Hospital finance team on cash, credit, and reconciliation issues that cross between PB, HB, or SBO applications.
• Creates workflows and assists manager in developing and documenting policies and procedures.
• Provides support to UCPG and external entities for any payment posting and credit issues.
• Provides root cause analysis of credit transactions and implements tools and solutions to reduce credits and other manual cash and credit work.
• Provides direct support to AR resolution in effort to better identify trends and new issues.
• Assists the manager in monitoring trends and identifies opportunities to improve workflows.
• Has a moderate/solid understanding of coding procedures, workflow issues, billing infrastructure, and performance of Clinical Revenue staff. Informs department administrators, physicians, and Coder/Abstractors of regulatory changes.
• Participates and may lead in training sessions, performing audits, and promoting an understanding of procedures, policies, and expectations in promotion of compliance efforts.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

-

Preferred Qualifications

Education:

• Bachelor's degree in a related field.

Experience:

• Background with physician and/or hospital billing processes.
• Understanding of cash application, reconciliation, and credit resolution.

Licenses and Certifications:

• Certification or formal training in medical terminology.

Technical Skills or Knowledge:

• Proficiency with Epic or other electronic health record (EHR) systems, including electronic remittance modules.
• Proficiency in Microsoft Office (Word, Excel).
• Learn and use position-related software applications, including networked systems, email, and internet tools.

Preferred Competencies

• Teamwork and Collaboration - work effectively as part of a team or work group; contribute to identifying priorities and supporting unit goals.
• Communication Skills - strong interpersonal skills with the ability to communicate clearly, tactfully, and professionally with patients, patrons, staff, faculty, and students. Demonstrated ability to manage interpersonal interactions, negotiate, and resolve conflicts.
• Problem-Solving and Decision-Making - recognize issues independently, resolve problems or appropriately escalate when necessary; capable of prioritizing tasks with minimal direction.
• Organization and Time Management - handle multiple, concurrent tasks in a fast-paced environment while maintaining accuracy and professionalism.
• Knowledge Base - understand and apply medical terminology and documentation, as well as departmental procedures, help screens, and instructional handouts.

Working Conditions

• Frequent use of computers, including data entry and reporting; extended periods of sitting.
• Some tasks may involve interaction with internal and external stakeholders via phone, email, or in person.
• Fast-paced environment with frequent interruptions; manage multiple tasks simultaneously is essential.
• Occasional lifting of light office materials or files.

Application Documents

• Resume/CV (required)
• Cover Letter (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Financial Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$70, $95,000.00

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the

Benefits Guidebook

.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the

University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call or submit a request via

Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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