Senior Software Engineer

1 week ago

Concord, New Hampshire, United States Fidelity Investments Full time
Job Description:

Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 50M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The Expertise and Skills You Bring

  • 5+ years hands-on experience as a software engineer

  • Bachelor's degree in computer science or equivalent experience

  • Proficient in Java, React, Spring, SpringBoot, RESTful services and experience in developing APIs and micro-services

  • Applied Test-Driven Development (TDD) principles and utilized testing tools including JUnit, Bruno, and Postman to ensure code quality and reliability

  • Exposure to observability and monitoring tools such as Splunk and Datadog

  • Experience with CI/CD pipelines and utilizing Jenkins or similar

  • Experienced with Docker/Kubernetes and container-based deployment practices will be a plus

  • Ability to trouble-shoot complex data issues across the e2e technology stack

  • Expertise with software design, development, test and operational automation

  • Hands-on Azure / AWS experience or desire to build cloud experience (e.g. certifications, training)

  • Working with Event Driven Architecture -- Kafka, Webhooks a plus

  • Ability to work independently and professionally in high pressure/visibility situations within tight timeframes

  • Self-starter, curious, collaborative, innovative, eager to learn, and mentor others every day

The Value You Deliver

  • Write high-quality code for our applications that is reliable, scalable, and reusable

  • Understand the leadership vision and execute on that vision

  • Strengthen and promote the culture of innovation by setting examples

  • Find creative ways to get things done, and do them right

  • Foster a culture of best-in-class software engineering practices

  • Exercise a passion for keeping your knowledge up to date with the latest and greatest

  • Ensure the high level of integrity in the team

  • Take ownership and accountability for figuring out what needs to be done

Certifications:Category:Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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