Member Service Desk

1 week ago

Boston, Massachusetts, United States Republic Fitness Full time

We are looking for a part-time enthusiastic customer service oriented person(s) to work our member service desk for a minimum of 2 and up to 5 of the following days/times:

  • Mondays 12pm-4pm
  • Tuesdays 12pm-4pm
  • Wednesdays 12pm-4pm
  • Thursdays 12pm-4pm
  • Fridays 8am-1pm

Our member service team provides legendary service to our members and guests and play an integral role in creating the first impression of who we are to anyone walking in our door. They greet and acknowledge members and guests, check in members, answer phones and direct calls appropriately, as well as assist members and guests with inquiries about our memberships, programs and policies. Our member service staff are important members of our team and value a teamwork-focused environment. If you want to work in a fitness environment focused on excellence and innovation, and have a zeal for customer service and impacting the health and wellness of individuals, Republic is the place for you

Skills, Experience, Education:

  • Commitment to providing top notch customer service and some experience working in a fast paced customer service role.
  • Experience working with a diversity of people.
  • Team player who approaches challenges in a creative and positive manner.
  • History of conflict resolution, active listening, and written/verbal communication skills.
  • Excellent communicator – good listening, writing and oral communication skills.
  • Organized, flexible and resourceful.
  • Ability to execute multiple tasks at once, handle multiple projects simultaneously and remain resilient in a fast-paced environment.
  • Computer-savvy and proficient in using Microsoft Office.
  • Passion for Republic's vision, mission and core values.
  • High School equivalent or higher.

Compensation & Benefits:

  • Competitive wages
  • Free health club membership
  • Discounts on club services
  • Paid Sick Time
  • Additional benefits for full time positions
  • Work Remotely - No

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

  • Employee discount
  • Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

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