Technical Lead AWS Backend Developer

Job Title: Technical Lead AWS Backend Developer

New York Based Only ( Attend the office 3 days/week)

Role Summary:

As a Technical Lead Amazon Connect Developer or Amazon Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You'll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities:

Architecture & Design

• Own the technical roadmap for Amazon Connect implementations.
• Design scalable, secure, and resilient contact center solutions.
• Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.
• Lead a scrum team of junior and senior developers

Development & Integration

• Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
• Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
• Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
• Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.
• Willing to train a strong technical lead on Amazon Connect

Operations & Support

• Provide production support and participate in on-call rotations.
• Conduct root-cause analysis, post-mortems, and incident response.
• Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams.
• Collaborate with network/security teams to ensure QoS, IAM, and compliance.
• Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

• Experience:
• 10+ years in telephony/contact center or strong AWS backend development.
• 3+ years hands-on with Amazon Connect is preferable.
• 3+ years hand on AWS backend development
• 2+ years with Salesforce Service Cloud Voice (preferred).

Technical Expertise:

• Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
• Proficiency in AWS services: Lambda ), API Gateway, DynamoDB, S3, CloudWatch, IAM.
• Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
• Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.

Tools & Frameworks:

• Terraform, CloudFormation, Git, CI/CD pipelines.
• GenAI tools: Amazon Bedrock, OpenAI, LangChain.
• CRM integrations: Salesforce, ServiceNow.

Soft Skills:

• Strong communication and stakeholder engagement.
• Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications:

• AWS Certified Solutions Architect or Developer.
• Salesforce certifications (Service Cloud, Omni-Channel).

To know more about Brillio
Practice
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Why should you apply for this role?

Brillio's differentiated product recipe approach is at the core of all software engineering engagements which makes its services product- centric, through best practices, enterprise agility frameworks and technology enablers that help design and build digital products.

Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.