Retail Operations Specialist

1 week ago

Syracuse, New York, United States Solvay Bank Full time
 

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our Branch Administration team.

Retail Operations Specialist

The Retail Operations Specialist provides oversight and support to our retail branches with a focus on operations, procedures, compliance and monitoring.  Responsibilities include consistent communication of regulatory updates, the coordination of training for new hires and existing staff, monitoring of various reports and being actively involved in developmental reviews of processes and procedures.  This position also spends time in our branch locations conducting audits and reviews, assisting in teller difference research and assisting in fraud prevention.  This position is active on multiple Bank committees.

The ideal candidate will have 5-10 years banking experience, a strong knowledge of Microsoft tools, project management skills with the ability to multi-task, strong strategic thinking abilities and good interpersonal, written and verbal communications skills.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Internal applications must be submitted by 11/03/2025

Solvay Bank is an EOE/AA/Disability/Veteran

Solvay BankPosition Title:

Retail Operations Specialist

Reports To:

Retail Operations Leader

Position Summary

Provides support to the retail branch network and Branch Administration team to ensure operational consistency and compliance. 

Key Responsibilities

Collaboration & Cross Training

  • Provide direct support to retail branches across all operational functions.
  • Support staffing needs across the retail network as needed in varying branch roles.
  • Collaborate with branch teams to resolve operational issues and implement process improvements.
  • Participate in training initiatives related to risk control and retail operations.
  • Collaborate with internal departments and line-of-business partners to resolve issues and enhance operational effectiveness.

Procedures, Compliance & Audit Controls

  • Ensure compliance with cyclical audit controls including monthly proving and aging audits, teller difference audits, Regulation CC holds, Truth in Savings disclosure reviews, and participate in annual branch reviews.
  • Assist Operations Supervisor in providing required and requested information to internal and external auditors and regulators.
  • Present solutions for audit findings and track completion of management responses.
  • Assist with teller difference investigations and conduct branch-level cash audits.
  • Participate in committees such as Operational Controls and Risk Management (OCRM).
  • Review and report on General Ledger accounts related to retail operations.
  • Assist in documentation review for Power of Attorney and Trust account changes.
  • Support vetting, testing, and implementation of new software relevant to retail operations.
Skills & Attributes
  • Exceptional interpersonal and communication skills. 
  • Strong problem-solving abilities with a focus on implementation and follow-through. 
  • Acute attention to detail and commitment to Solvay Bank Workplace Values.
 Qualifications
  • Minimum 5 years of experience in customer service, banking operations, and technical banking roles. 
  • Proven success in trend analysis and issue resolution. 
  • Demonstrated knowledge of retail banking procedures and regulatory compliance.

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