Restoration and Mitigation Manager

6 hours ago

Salem, Oregon, United States SERVPRO Team JRF Full time $95,000 - $120,000

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development


Job Title

Mitigation Manager (Multi-Site) – SERVPRO

Locations

Manchester, NH and Salem, MA
• On-site
• Regular travel between locations

Employment Type

Full-Time

Schedule

Monday–Friday (core hours)
• After-hours/on-call rotation leadership 

Compensation

Base: $95,000–$120,000 
Bonus: Up to 20% based on KPM performance
Package: Company vehicle + fuel card, laptop, mobile
Benefits: Health/Dental/Vision
• 401(k) with match
• PTO/Holidays
• Paid training
• Career growth

About the Role

Lead mitigation operations for SERVPRO across our Manchester, NH and Salem, MA locations. You'll manage Project Managers, Crew Chiefs, Technicians, and our Facility Supervisor, driving speed, quality, safety, and customer satisfaction for water, fire, and mold mitigation.

What You'll Lead
  • People: Hire, coach, and performance-manage PMs and field teams; build bench strength and elasticize capacity for large scale events.

  • Operations: Standardize professional and efficient operating procedures.

  • Scheduling/Dispatch: Align crews/equipment; manage on-call; ensure rapid response.

  • Financials: Own job gross margin, labor/equipment utilization, materials, and billing readiness.

  • Quality/Compliance: IICRC/OSHA/Carrier standards met on every job; safety-first culture.

  • Customers/Carriers: Proactive communication with property owners, adjusters, and program partners. Drive 5-star Google reviews.


Must-Have Qualifications
  • 5+ years restoration mitigation experience and 2+ years leading PMs/field teams.

  • IICRC WRT required; ASD preferred (FSRT/AMRT a plus).

  • Xactimate proficiency (scope, sketch, line items, documentation).

  • Valid driver's license; able to travel between NH and MA.



Success in the First 6 Months
  • Predictable schedules; cycle time down and WIP clean. Stable and adequate production staff capacity.

  • Gross margin at target; rework minimized.

  • Documentation (logs, photos, signatures) billing-ready within 48 hours of completion.

  • Safety/compliance incidents: zero.  Facilities organized, neat and all equipment/vehicles operational


Apply Now

Submit your resume. In a brief note, share how you improved cycle time and margin while developing a strong production team.

Equal Opportunity Employer. We value a respectful, inclusive workplace.

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