staff services manager ii

Under the general direction of the Staff Services Manager III (SSM III/Deputy Executive Director), the Staff Services Manager II (Supervisory) (SSMII) is responsible for overseeing all aspects of marketing and outreach for ScholarShare Investment Board (SIB's) programs. This includes developing the strategic partnerships and marketing development of the programs, oversee subordinate Staff Services Manager I (SSMI), and represent the agency with internal and external stakeholders. The SSMII is a member of the management team with decision making authority as approved by the Executive Director and Deputy Executive Director.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-497730

Position #(s):

Working Title:

Staff Services Manager II (Sup)

Classification:

STAFF SERVICES MANAGER II (SUPERVISORY)

$7, $9,781.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Please click here to find more information about the ScholarShare Investment Board.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Electronic applications are highly encouraged. If submitting a hard copy, please include JC-497730/ Position # in the "Examination(s) or Job Title(s) for which you are applying" section of the application. Hard copy applications received without the required information may not be considered.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/23/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Scholarshare Investment Board

N/A

Attn: Applications Unit

State Treasurer's Office

901 P St - Room 411A

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Scholarshare Investment Board

N/A

Applications Unit

State Treasurer's Office

901 P St - Room 411A

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

SOQ Questions (4 pages, 12pt font double spaced):

• Strategic Leadership & Team Management: Describe a time when you led a diverse team to plan, implement, and evaluate a large-scale marketing or outreach initiative. How did you ensure alignment with organizational goals, foster collaboration across units, and measure success?
• Partnership & Stakeholder Engagement: SIB's programs rely heavily on partnerships with public agencies, contractors, and community-based organizations. Provide an example of how you have developed or managed strategic partnerships to advance program visibility, equity, or participation outcomes.
• Data-Driven Marketing & Program Alignment: Explain how you have used data or research (e.g., demographic, educational, or participation data) to inform marketing or outreach strategies. What tools or methods did you use, and how did the data shape your campaign's approach and outcomes?
• Innovation, Branding, and Public Communications: The SSM II is responsible for ensuring consistent branding and messaging across SIB programs while managing media, design, and public relations efforts. Describe a situation where you successfully created or strengthened an organization's brand identity or public image. What creative strategies did you employ to increase public engagement and trust?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Leadership & Management

• Demonstrated experience supervising, mentoring, and developing professional, analytical, and support staff.
• Ability to lead multiple projects and teams simultaneously under tight deadlines.
• Strong organizational and prioritization skills with the ability to delegate effectively and ensure accountability.
• Experience providing performance evaluations, feedback, and professional growth opportunities for staff.

Marketing, Outreach & Communications

• Experience developing and implementing statewide or large-scale marketing, outreach, and communications campaigns.
• Demonstrated ability to manage contractors, vendors, and public relations firms to produce high-quality deliverables.
• Strong knowledge of digital media, social media, and content strategy to engage diverse audiences.
• Experience developing creative materials, including video, graphic design, print, and digital collateral.
• Ability to maintain consistent brand identity and messaging across multiple programs and platforms.

Strategic Partnerships & Stakeholder Relations

• Proven ability to build and sustain collaborative relationships with public agencies, nonprofit organizations, educational institutions, and community partners.
• Experience coordinating cross-agency or multi-stakeholder projects that advance shared goals or statewide initiatives.
• Excellent diplomacy and interpersonal communication skills when representing an organization with internal and external stakeholders.

Program & Policy Alignment

• Understanding of California's higher education and children's savings account (CSA) landscape, including the ScholarShare 529 and CalKIDS programs.
• Ability to translate strategic goals and policy objectives into actionable outreach and marketing initiatives.
• Familiarity with legislative and administrative processes that influence public communications and reporting.

Data, Reporting & Research

• Experience using data to inform and evaluate marketing or outreach campaigns.
• Knowledge of data visualization, performance tracking, and reporting for executive and legislative audiences.
• Analytical ability to interpret demographic and educational data to support equity-focused outreach strategies.

Professional Attributes

• Exceptional written and verbal communication skills with attention to detail and tone appropriate for diverse audiences.
• High degree of initiative, creativity, and problem-solving ability.
• Ability to work independently while maintaining alignment with executive direction and agency priorities.
• Commitment to diversity, equity, and inclusion in public communications and outreach.
• Willingness to travel and represent SIB at public events, conferences, and community engagements.

Benefits

Please see the CalHR Benefits Summary page for detailed information.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Applications Unit

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Minimum Qualifications

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification in your application packet. Official sealed transcripts or your original diploma (with embossed seal) will be required prior to appointment. If it is determined that a candidate does not meet all Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the classification. All candidates who are determined to not meet the Minimum Qualifications will be contacted in writing and will have 10 business days to respond with additional information supporting their Minimum Qualifications for the classification. Candidates who have been withheld may file an appeal with the State Personnel Board.

Confidentiality

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information listed anywhere on the applications submitted electronically, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.