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Senior Analyst Warranty Field Operations
3 weeks ago
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Warranty Operations is looking for a passionate and highly motivated Sr. Analyst Warranty Field Operations
The primary responsibility of this role is to be the liaison between Headquarters (HQ), Region and Dealerships identifying areas of opportunity to reduce unnecessary warranty spend through official programs and ad hoc trend analysis activities. Development of new tools, visualizations for HQ, Regional Staff and Dealers to utilize through new reports, dashboards and training.
Reporting to the Warranty Field Operations Manager, the person in this role will support the warranty operations objective to reduce unwarranted claim costs.
What you'll be doing
- Create and develop of internal and external data visualizations as well as exploring new comparison models. To be utilized as KPIs and resources for the field and dealer networks
- Support Warranty Assessment Score (WAS) program, maintenance and future development.
- Evaluate repair cost and dealer repair patterns to identify potential issues and dealer misuse. Present the Warranty Assessment Score (WAS) results
- Field Interface - Interact with field staff and management regarding expense control topics related to warranty expense issues, audit scheduling, special reporting, dealer evaluations, special dealer issues, claim reviews and claim inquiries. Support all field requests related to warranty expense control
- Warranty Expense Control - Evaluate dealer expense trends and identify dealers for assigned regional locations
- Review dealership claim submissions, operation code use, cost ranking to identify potential expense irregularities that require investigation
- Dealership Warranty Reviews/Audits – Responsible to conduct in-dealership warranty reviews/audits involving all US – Toyota and Lexus dealers. Evaluate dealer claim data and determine required repairs and documentation to be evaluated and any potential inspections. Conduct in-dealership review of dealership documentation and evaluate compliance to warranty policies and procedures. Compile results of audit findings; prepare written summary of audit findings, dealer infractions and liabilities. Conduct dealer meetings to review audit results and present findings
- Field Training - Conduct DSPM expense control training involving dealer audits/evaluations, dealer documentation requirements, expense control tools and the Warranty Performance Index (WPI) program use and Tableau Dealer dashboards. Support training and system activities for the DSPM On-Line authorization App (RAS)
- Perform dealer debits/chargebacks to support expense control activities
What you bring
- Bachelor's degree or related experience
- Experience with statistical data analysis, and report development using Tableau and Tableau Server or Power BI
- Experience with database query tools (ex. Alteryx, MySQL, Power BI etc.)
- Experience with automotive fixed operations experience (Direct/Indirect)
- Willing to travel 50% – 75%
Added bonus
- Technical Experience / Certifications (ASEs)
- 5 years of field or dealership experience.
- Customer relations experience
- Practical application of statistical or data science methodologies (Predictive modeling /Python)
- Understanding of basic computer programming functions
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to
