general manager

General Manager Job Summary:

The General Manager is responsible for managing and overseeing daily cafe operations to ensure the overall success of the cafe.

Supervisory Duties & Responsibilities:

• Hires and trains cafe staff
• Organizes and oversees staff schedules
• Conducts performance evaluations that are timely and constructive
• Holds all employees accountable to Company standards in accordance with Company policy
• Ensures controllable costs are in line with Company expectations
• Ensures food quality is high, speed of service is within Company standards, and guest experience is exceptional

Duties/Responsibilities:

• Understand and administer all Another Broken Egg Cafe policies, procedures, standards, and expectations in accordance with franchise guidelines
• Take ownership of all cafe operations: from hiring, employee accountability, speed of service, order / par systems, labor cost, food cost, and guest experience
• Ensure that all guests feel welcome, are given responsive, friendly, courteous, and exceptional service, and leave satisfied with their experience
• Willingness to regularly serve in any hourly role as needed to ensure the cafe's operational success
• Take responsibility for the quality of food served and service given to guests while also achieving Another Broken Egg's objectives for sales and growth
• Maintain Another Broken Egg' standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on Company policy
• Schedule labor by anticipating sales while ensuring all positions are filled and labor cost goals and objectives are met
• Continually strive to develop all staff in managerial and professional skills, building Another Broken Egg's future leadership
• Consistently monitor financial controls to ensure objectives are met in sales, costs, labor, etc.
• Control cash and receipts by adhering to cash handling, reconciliation, and daily deposit procedures in accordance with Another Broken Egg's policies
• Perform all administrative tasks in an organized and timely manner
• Fully understand and comply with federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the cafe, employees, and guests
• Ensure and verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance
• Create and maintain a fun, safe, and rewarding work environment for all Another Broken Egg Team Members
• Perform other duties and support functions as assigned

Required Skills/Abilities:

• Strong supervisory and leadership skills with an emphasis on accountability
• Excellent interpersonal skills with a focus on customer service
• Excellent time management skills
• Excellent organizational skills and attention to detail
• Strong familiarity with food handling, safety, and other restaurant guidelines
• Able to perform hourly roles including the expedite and line cook positions
• Proficient with Microsoft Office Suite, Restaurant Management software platforms, and Point of Sale (POS) systems
• Familiar with Profit-and-Loss (P&L) statements and analyzing food and labor costs

Education and Experience:

• High school diploma or equivalent required
• 5 years of previous restaurant experience required with 2 years of management experience preferred
• Successful completion of corporate's training program required (Must be willing to travel for training)
• Achieve a passing score on the ServSafe exam or possess a valid ServSafe certification

Physical Requirements:

• Must be dressed neatly and well-groomed in company approved attire/uniform at all times
• Ability to traverse all parts of the restaurant quickly and routinely
• Prolonged periods of standing and walking· Must be able to lift 25 pounds at times

This job description is not an exhaustive list of all duties, responsibilities or qualifications associated with the position. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Another Broken Egg Cafe isn't your typical breakfast, brunch and lunch place. Our menu is second-to-none, loaded with fresh ingredients and creative recipes across a wide variety of breakfast classics, memorable brunch dishes and lunchtime favorites. Each location is designed to feel like a casual getaway, served up with a generous side of family, friends and friendly service.

Much of our success can be linked to our philosophy that "Nothing Short of Right is Right." Each restaurant is managed by hands-on owners who believe every detail is important in making our guests happy. So from the time you enter to the time you leave, your dining experience feels like a relaxing vacation, yet with all the comforts of being close to home.