Utility Billing Manager

THE CITY OF DANVILLE:   The City of Danville is located 35 miles southwest of Lexington and is a thriving community with a population of 17,000. The City is a municipal government agency with a highly efficient infrastructure providing a broad range of public services: water and wastewater treatment, police and fire services, 911 emergency dispatch services, parks and recreation, cemeteries, and public works. The City of Danville is also the business hub to a 5 county, 100,000 +region with quality school systems and a highly educated workforce. 

Position: Utility Billing Manager

Pay Classification:  Non-Exempt

Job Classification: Full-time

Pay Grade: U-7

Location: 445 West Main Street, Danville, KY 40422

Department: Utility Administration

Responsible To: 

Utility Director

Position Summary:

Under general supervision of the Utility Director, serves as the Billing Manager for Municipal Utilities. The Municipal Utility Billing Manager plans, organizes, and directs customer service billing services and manages personnel in the preparation and delivery of customer bills; develops and implements billing system improvements; manages delinquency process; oversees collections and credit arrangement activities; performs complex analysis and resolves the most difficult, complex, and sensitive customer billing problems and disputes. 

Supervisory Responsibilities:

Yes

Duties/Responsibilities: 

· Required to follow administrative direction from the Municipal Utilities Director and exercise direct supervision over departmental subordinate staff. 

· Supervise customer service operations and work with customers regarding various requirements, regulations, and charges concerning utility services, problems pertaining to excessive usage and complaints about charges and services.

· Responsible for the supervision, development, and evaluation of 2 plus departmental staff.

· Provides day-to-day leadership and works with staff to ensure high performance, customer service-oriented work environment which supports achieving the department's objectives. 

· Performs other duties as assigned.

Requirements

 Required Skills/Abilities:

· Proficient in Microsoft Office Suite.

· Excellent verbal and written communication skills.

· Technical aptitude with the ability to learn and utilize utility billing systems and other various software programs

· Ability to work in a team environment, with the ability to work across all levels of City officials, employees, agencies, organizations, and the general public.

· Strong customer service skills.

· Ability to work with minimal supervision.

Education and Experience:

· HS Diploma or GED

· Associate degree in business administration, accounting, or related field is preferred.

· 3-5 years of documented accounts receivable, billing, or administrative experience in a professional environment.

· Must have a valid and current driver's license.

Certifications:

· None

Physical Requirements:

· Ability to lift up to 30lbs occasionally.

· Walking, twisting, stooping, and bending on a regular basis.

· Must be able to sit at a workstation for extended periods of time.

Compensation:

· $52,806 - $78,994 annually

· Candidate's starting salary will be commensurate with their level of experience.

BENEFITS:

· 100% paid family medical, dental, and vision Insurance

· Company paid employee short- & long-term disability insurance

· 100% paid employee basic life Insurance

· Supplemental insurance program 

· Vacation pay

· Sick leave pay

· Holiday pay

· Longevity Incentive program

· Annual clothing allowance

· Paid gym membership fees 

· Educational Assistance program

· KY CERS Non-Hazardous Duty Retirement

· All benefits available date of hire

EEO Disclaimer:

The City of Danville provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait or characteristic protect by federal, state, and local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, discipline, demotion, termination, layoffs, recalls, leaves of absence, training, compensation, and benefits.