Operations Manager

7 days ago

Lakewood, Washington, United States Serenity Mental Health Centers Full time

Operations Manager – No Healthcare Experience Needed

Lead with Purpose. Make an Impact. Grow with Us.

At Serenity Healthcare, we're reshaping mental wellness with innovation, compassion, and human connection. We're hiring a Operations Manager to lead clinic operations, support patient care, and inspire high-performing teams. No healthcare background? No problem. We provide full training — all you need is leadership experience, emotional intelligence, and a drive to serve.

About the Role

As a Operations Manager, you'll oversee day-to-day clinic operations and ensure that every patient experience is smooth, warm, and professional. You'll coach your team, hit performance goals, and help patients feel valued from the moment they walk through our doors.

Key Responsibilities:

  • Lead and motivate a team to deliver exceptional, patient-first care
  • Manage daily clinic operations and resolve workflow challenges efficiently
  • Support patient education and communicate our services with confidence
  • Monitor KPIs and use data to drive performance and improvements
  • Foster a calm, welcoming environment aligned with Serenity's high standards
  • Implement best practices to improve efficiency and reduce operational waste
  • Give and receive feedback — always aiming to improve the clinic experience

About Serenity Healthcare

Serenity Healthcare provides cutting-edge, FDA-cleared treatments for depression, anxiety, PTSD, and other mental health conditions. We focus on holistic, technology-driven solutions such as Transcranial Magnetic Stimulation (TMS) that help patients heal when other treatments have failed. Our patient-first culture is powered by empathy, science, and results.

Ready to Lead with Impact? Apply Now.

Join Serenity and become part of a team changing lives through innovative care.

Serenity Healthcare is an equal opportunity employer. All qualified applicants will receive consideration. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

What We're Looking For

Required Qualifications:

  • 3+ years of experience in team leadership or operational management
  • Proven experience managing performance metrics and goal outcomes
  • Strong communication skills — both verbal and written
  • Experience leading performance conversations and coaching individuals
  • Ability to make smart, empathetic decisions in a fast-paced setting
  • Willingness to take full ownership of team results and branch operations

Preferred (Not Required):

  • Experience in relationship-focused sales or customer experience roles
  • Background in hospitality, wellness, fitness, or people-facing industries
  • Familiarity with basic administrative processes or scheduling systems
Benefits

Why Join Serenity Healthcare?

We're not just offering a job — we're offering a career with purpose and room to grow.

What We Offer:

  • Competitive pay and rapid promotion opportunities
  • 90% employer-paid medical, dental & vision insurance
  • 401(k) retirement plan with company contribution
  • 10 PTO days (15 after one year) + 10 paid holidays
  • Supportive leadership and a mission-driven culture
  • Professional development in a growing healthcare company

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