Senior Customer Quality Engineer

Parker Hannifin
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Position Summary
The Senior Customer Quality Engineer (CQE) is the primary technical interface between our customers and internal teams for quality-related matters. This role owns customer quality requirements, leads investigations and corrective actions for customer-reported escapes, supports contract and program requirements, and works cross-functionally to ensure on-time, compliant delivery. The ideal candidate has aerospace experience, strong problem-solving skills, and proven ability to manage complex quality issues with customers and suppliers.

Essential Functions

• Serve as the primary point of contact for customer quality concerns, audits, and program reviews; build and maintain strong customer relationships.
• Lead and coordinate root cause investigations (8D/DMAIC/IS/5Whys) for customer escapes and internal deviations; define, implement, and verify corrective and preventive actions (CAPA).
• Manage customer complaints, NCRs, CARs, and concession requests; prepare, negotiate, and communicate dispositions and supplier corrective actions as required.
• Lead the Zero Defects initiative. Define strategy to raise maturity, resulting in measurable improvements in defect prevention and sustained reductions in RPPM
• Support and lead customer and regulatory audits; prepare objective evidence and respond to audit findings in a timely manner.
• Collaborate with Program Management, Engineering, Manufacturing, Procurement and Supplier Quality to mitigate quality and delivery risks during the design and development process.
• Drive data based problem solving and continuous improvement, e.g., RPPM reduction, using statistical tools and dashboards.
• Train and mentor quality engineers and program teams on customer requirements, root cause methodologies, and preventive actions.
• Assesses quality performance using statistical and analytical methods. Maintain accurate program quality records and generate management reports.
• Develops and establishes advanced quality systems and procedures, inspection plans, quality performance trends, statistical plans, cost estimates, and technical quality plans for proposals. Ensures that project and/or process control documentation is compliant with requirements and/or contract.
• Identifies quality performance, trends and corrective action by coordinating with customers and suppliers. Ensures compliance to specified quality requirements by performing in-house and supplier audits and surveys. Develops and initiates programs to improve performance.
• Acts as member of the Material Review Board and participates in related activities, failure analysis and corrective action investigations.

Qualifications

• Bachelors degree (BS) in Engineering or a related technical discipline.
• Demonstrated ability to perform the essential functions of the job typically acquired through six or more years of related experience.
• American Society for Quality certification desired.
• 7+ years experience in Aerospace in a quality / engineering / manufacturing role (or closely regulated industry).
• Thorough knowledge of state-of-the-art inspection and quality inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations.
• Knowledge of aerospace industry or similar industry products and legal and regulatory requirements related to field.
• Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions.
• Ability to use standard business applications software and/or specialized data analysis tools.
• Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs and negotiation.
• Ability to solve a wide range of difficult problems in imaginative and practical ways and evaluate alternative solutions that may require coordination across multiple teams.
• Ability to establish goals and objectives to complete projects.
• Ability to routinely apply project management skills and to effectively use project scheduling computer software programs.
• Ability to read, analyze, and interpret technical journals, policies and recommend changes to procedures.
• Ability to effectively communicate and present information to team members, team leaders, and top management.
• Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.

We Offer a Comprehensive And Competitive Total Compensation Package.
Come join the Parker Aerospace Team We are proud to offer competitive compensation, including participation in annual incentive programs, and benefits designed with health, wealth, and well-being in mind.
Our competitive package includes:
Benefit & Retirement Plans
Parker Offers Competitive Benefit Programs, Including

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
• Career development and tuition reimbursement
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and up to 15 Company-Paid Holidays.

Parker Purpose Opportunities (Social Responsibility)

• Business Resource Groups promoting diversity, equity, and inclusion.
• Engagement activities celebrated throughout the year. Examples include Internal Career Day, FYE Celebration, anniversary recognition events, employee appreciation week, veteran appreciation, and more
• The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.

Additional Benefits

• Employee discounts on various services (car purchases, computer purchases, life adventures, etc.).
• Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).
• Dress for Your Day policy, offering flexible work attire options.

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission