Technical Consultant
3 days ago
** Only US Citizens please apply**
** FEDERAL EXPERIENCE IS AN ADDED ADVANTAGE**
BITS is a growing software development company in Washington DC area. We provide database solutions, application development, infrastructure supports, network engineering, and high-end computing using innovative technologies to the health agencies. We are looking for a Technical Consultant for one of our FEDERAL projects.
Job Description:
We are seeking a highly skilled and experienced Technical Consultant with a strong foundation in system design, integration, implementation, and sustainment. The ideal candidate will have extensive hands-on experience in managing and optimizing complex IT infrastructures, with a deep understanding of operating systems, networking, middleware, applications, databases, and security.
Role focus: Senior technical consultants who handle day‑to‑day operations, tickets, and end‑user support for the M365 environment.
Ideal background
● 5–7+ years as a M365 engineer / senior support consultant.
● Experience running an enterprise M365 service desk or operations team (incident/resolution, problem management).
Key technical skills
● Troubleshooting M365 IRWorks incidents and tasks across priorities P1–P4.
● Monitoring and tuning Dataverse environments, tenant performance, and capacity.
● Administering SharePoint Online, OneDrive tenant and backup solutions, including scripting for OneDrive features.
● Supporting users on Copilot, Power BI, Power Apps, Power Automate – triaging and resolving issues.
● Creating and maintaining FAQs, knowledge articles, and iTrain content, and supporting POCs and pilot testing.
Soft skills
● Strong customer service mindset; can calm stakeholders during outages.
● Capable of serving as the off‑hours M365 technical POC
Job Type: Full-time
Pay: $160, $180,000.00 per year
Work Location: Remote
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