patient service representative

4 days ago

Hendersonville, Tennessee, United States Sport Ortho Urgent Care Full time

Patient Service Representative (PSR) – Float
Full-Time

Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team.

About Us

Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.

Core Focus

We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health

About the Role

As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

  • Greet patients and provide excellent customer service at check-in and check-out

  • Collect and record accurate demographic and insurance information

  • Process insurance verifications, pre-authorizations, and referrals

  • Schedule patient appointments and follow-up visits

  • Collect patient responsibility payments, including copays, coinsurance, and prior balances

  • Answer phones and respond to patient inquiries in a professional manner

  • Support providers and staff with administrative needs for smooth clinic operations

Qualifications

  • 1+ year of experience in healthcare administration (required)

  • College degree preferred

  • Strong customer service and communication skills

  • Knowledge of medical practice procedures, terminology, and EMR systems (preferred)

  • Familiarity with insurance verification and pre-authorization procedures (preferred)

  • Team-oriented mindset with attention to detail

Benefits

  • Medical, Dental, and Vision Insurance

  • Health Savings Account (HSA)

  • Paid Time Off (PTO)

Apply today and join a team where your role truly makes an impact

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