Service Delivery Manager

1 week ago

United States Computacenter2024 Full time $130,000 - $140,000 per year

About the role 

As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.

This role requires 95% travel.

Salary range: $130K - $140K USD

What you'll be doing 

  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.

What you have 

  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.

Bonus points 

  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

  • SVP Service Delivery

    1 week ago

    United States Direct Travel Full time $200,000 - $250,000 per year

    The Senior Vice President, Service Delivery is accountable for delivering world-class traveler servicing across all channels-voice, email, chat, and digital-while leading the regional hub network (Americas, EMEA, APAC, LATAM). This leader ensures that every traveler interaction reflects the company's high-touch service DNA while driving efficiency,...

  • Service Delivery Leader

    3 days ago

    United States NWN Carousel Full time

    Company OverviewNWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety,...

  • Delivery Manager

    3 days ago

    United States Hexaware Technologies Full time

    Key Responsibilities: Monitor project execution, timelines, budgets, and quality standards across multiple application development (AD) projects. Collaborate with onsite teams & customer SPOCs, for all ongoing application development projects Identify, mitigate, and resolve risks and issues proactively. Optimize resource utilization, addressing skill gaps...

  • Education Project Leader

    1 week ago

    United States delivery associates Full time $120,000 - $180,000 per year

    OverviewLead engagements in education in partnership with government, foundations, and public sector partners to turn ideas into real impact.LocationUnited StatesAbout DADelivery Associates (DA) is a global consultancy helping the public sector deliver lasting impact through effective implementation. With roots in Deliverology and over a decade of...

  • Delivery Manager

    2 days ago

    United States Turing Portal Full time

    About TuringBased in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding,...

  • Release/Delivery Manager

    2 days ago

    United States TechAnax LLC Full time

    This project is to support a VA product line for modernizing and consolidating multiple legacy systems into the modernized VHA to deliver a seamless, secure, and scalable experience for Veterans and their families. The effort includes sustainment/enhancement of the systems and VistA modules; migration and modernization into ES; strong adherence to...

  • Service Manager

    2 days ago

    United States Default Full time

    Requisition Number: Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    4 days ago

    United States Default Full time $60,000 - $120,000 per year

    Requisition Number: Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    1 week ago

    United States Default Full time $60,000 - $120,000 per year

    Requisition Number: Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    6 days ago

    United States Default Full time $74,800 - $99,464 per year

    Requisition Number: Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...