Call Center Representative

2 weeks ago

ILSSM Health Good Samaritan Hospital Mount Vernon, United States SSM Health Full time

It's more than a career, it's a calling.

IL-SSM Health Good Samaritan Hospital - Mt. Vernon

Worker Type:

PRN

Job Highlights:

  • PRN Position- the position is as needed
  • No benefits or guaranteed hours
  • Primarily shifts are evenings, nights, and weekends
  • Minimum two days a month; may increase to 4 days during the holidays. 
  • Training period is 3 days a week during the day
  • Training may take up to 3 weeks.

Pay Range:

$ $22.34

Pay Rate Type:

HourlySSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • May perform clerical or administrative duties.
  • Performs other duties as assigned.

EDUCATION

  • High School diploma/GED or 10 years of work experience

EXPERIENCE

  • No experience required

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

  • None

Department:

Switchboard

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

0

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

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