PY0 Performance Operations Specialist, Remote

Performance Year Zero (PY0) represents the preparatory period that occurs before a new Aledade practice enters its initial performance year. During this phase, practices establish robust value-based care processes and complete implementation of  technology-enabled solutions positioning them for optimal performance and early contract shared savings achievement. 
The PY0 Performance Specialist supports the PY0 Performance team by providing project management capabilities and administrative coordination. This role focuses on market performance improvement through systemic project oversight, progress monitoring, and communication facilitation to ensure effective implementation of performance-driven strategies. 
The Specialist serves as the primary escalation contact for practices encountering launch-related challenges, including practice engagement difficulties and technical implementation obstacles. The role involves troubleshooting these barriers and coordinating appropriate resolution pathways. 
Additionally, the role contributes to the development and refinement of PY0 resources, supporting the creation of materials and tools that enhance the overall PY0 process.  Primary Duties:

• Metric Monitoring and Escalation of Key Performance Metrics
• Collaborate with the PY0 Performance leadership to review metrics and escalate concerns.
• Analyze KPIs (PY0 performance metrics, Milestone SLA adherence) to identify trends and bottlenecks.
• Prepare reports with findings and solutions.
• Engage stakeholders to gather insights and validate data.
• Facilitate cross-functional meetings to brainstorm and assign ownership for improvements.
• Monitor progress and provide feedback for continuous improvement.
  
• Process Improvement and Workflow Development
• Develop and update the market PY0 workflow, including the PY0 Market Playbook. Facilitate workflow integration into Salesforce/CRM.
• Support the PY0 Performance leadership team in the organization and facilitation of stakeholder workgroup meetings, including developing agenda items, creating slides, and securing commitments from stakeholder teams.
• Facilitate collaboration between the PY0 Performance leadership team, Product, Business Intelligence, Practice Success, and stakeholder teams to develop tools that enhance workflow and reporting for market and leadership needs.
  
• Team Collaboration and Support
• Collaborate with Customer Success and Marketing teams to develop field-facing learning resources for PY0, addressing needs identified by market teams.
• Respond to inquiries regarding practice milestone blockers and launch questions, assisting Practice Transformation Specialists, Regional Medical Directors, and other market team leaders, and monitor communication channels for PY0 support needs.
  
• Other duties
• Support other duties/projects as specified

Minimum Qualifications:

• Bachelor's degree in business, health administration, or public policy, or other relevant fields
• 3+ years healthcare experience 

Preferred Qualifications:

• Experience with Salesforce/CRM
• Flexible, self-starter, and comfortable working in a rapidly changing environment.
• Project Management experience
• Performance/Quality Improvement experience
• Data analytic experience (pivot tables, Excel)
• Ability to synthesize data from multiple sources to inform action plans and strategy.

Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more
At Aledade, we don't just accept differences, we celebrate them We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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