PRS Sr. Remote Agency Manager

4 days ago

Seattle, Washington, United States Chubb External Full time

Chubb Personal Risk Services is seeking a Senior Remote Agency Manager (RAM).  The Sr. Remote Agency Manager position is a telephonic role with assigned tier 3 and 4 agents and brokers. The territory will include the Austin, Dallas, Houston, Portland, and Seattle branches, with a preference for the candidate to live near one of those branches.

The RAM will be responsible for overall agency relationship management including new client acquisition and renewal client management.  

Key Responsibilities:

  • Develop agency assessments and business plans with assigned independent agencies designed to grow new business from new clients as well as retention and cross selling of existing clients.
  • Identify new clients through effective pipeline development, account pre-qualification and territory analysis/management, ultimately leading to closing deals.
  • Responsible for new and existing client quote follow up and quote optimization with agents.
  • Renewal retention management by demonstrating the ability to position rate and exposure changes with value-based selling techniques,
  • Cross-sell and upselling of existing clients via account rounding initiatives.
  • Provide support to assigned agencies including:
    • Agency training to understand Chubb's products, services and competitive advantages.
    • Product and service enhancements and rate changes.
  • Address and respond to agency inquiries specific to billing, policy services, systems, BORs, commissions, claims, agency coding/licensing and the like.
  • Coordinate home office initiatives and marketing campaigns that are new and renewal customer oriented, including attendance at associated events.
  • Book management including analysis of results to identify agency specific and territory trends.
  • Develop and maintain trusted agency relationships primarily through phone interaction.
  • Participate in internal meetings and report on results as appropriate.
  • Work with agents and underwriting on new clients, retention and cross selling.
  • Collaborate and interact with Sales, Underwriting, Risk Consulting, Product, Claims and Branch Administration.

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