Senior Rapid Rehousing Case Manager

Title:
Senior Rapid Rehousing Case Manager

Department:
Domestic Violence & Supportive Housing

Reports to:
Assistant Director of Domestic Violence & Supportive Housing

Salary Range:
$58,000 - $63,000

Location:
Fairfax, VA

FLSA Status:
Exempt

About Us
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since then, we have adapted and grown to meet community needs while working in partnership with government, private partners, and community members. Today, Shelter House is a reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. Last year, our team impacted nearly 2,000 individuals, half of whom were children. Our culture is built on our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

About The Role
Under the supervision of the Assistant Director of DVSH, the Senior Rapid Rehousing Case Manager leads a team providing community-based services to victims of domestic violence, sexual violence, stalking, and/or human trafficking who meet HUD's definition of literally homeless, including those fleeing or attempting to flee domestic violence. This position provides services to a reduced caseload while supervising and supporting case management staff to ensure services are trauma-informed, strength-based, and client-centered.

Responsibilities
Leadership and Supervision

• Supervise Case Manager(s) providing Rapid Rehousing services.
• Provide coaching and support through regular one-on-one meetings and evaluations.
• Support Case Managers in handling complex cases requiring higher-level solutions.
• Collaborate with leadership to ensure service delivery aligns with grants, contracts, policies, and best practices.
• Review client files and VADATA reports for accuracy, compliance with the Violence Against Women Act, and agency standards.
• Ensure compliance with grant requirements.
• Disseminate information on tenant rights, housing discrimination, lease compliance, and housing search strategies.
• Develop community partnerships and identify resources for unmet client needs.
• Implement and oversee new program initiatives in collaboration with the Assistant Director.
• Verify and approve timesheets and leave requests.

Case Management

• Conduct in-depth assessments of clients' physical, mental health, social needs, life skills, employability, housing history, educational needs, financial management skills, and strengths to develop and achieve housing goals.
• Provide crisis intervention, develop safety plans, assist with protective orders, and accompany clients to court and appointments.
• Assist clients with housing searches, applications, and tours.
• Establish relationships with landlords to negotiate leases and advocate for clients.
• Coordinate rental assistance and track payments.
• Collaborate with clients to develop budgets and provide financial literacy education as needed.
• Document all client interactions in files and VADATA.
• Provide domestic violence psychoeducation using tools such as The Power and Control Wheel and the Cycle of Violence.
• Empower clients and households to achieve their goals and review service plans regularly.
• Collaborate with community providers to ensure comprehensive services.

General Duties

• Participate in staff meetings and training.
• Function as a contributing member of a multidisciplinary team.
• Exemplify Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, Empowerment.
• Perform other duties as assigned.

Requirements
About You
Required

• Bachelor's degree in social work, human services, or related field, or commensurate experience.
• 1+ years of human services or direct service experience.
• Strong written and oral communication skills.
• Ability to prioritize tasks, make sound judgments, and navigate interruptions.
• Ability to provide creative, resourceful solutions to unique challenges.
• Strong organizational and time management skills.
• Valid driver's license and reliable transportation; 10-15% local travel.
• Ability to drive a minivan.
• Willingness to work evenings and weekends as needed.

Preferred

• Experience serving clients experiencing homelessness, domestic/sexual violence, or mental health/substance abuse issues.
• Fluency in a language other than English (e.g., Spanish, Farsi, Arabic, Amharic).

Physical Requirements

• Annual TB test required.
• Ability to sit or stand for long periods at a time.

Benefits
Benefits:

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.