Member Contact Center Representative

2 weeks ago

Tallahassee, Florida, United States Champions First Credit Union Full time

Are you great with people and love solving problems ? but prefer helping members over the phone instead of working the teller line? Join our Digital Experience Team and make an impact from the heart of our Credit Union

At Champions First Credit Union, we?re a $500 million (and growing) organization serving members across North Florida ? from Pensacola to Lake City ? with a strong focus on community, service, and employee growth.

What You?ll Do

  • Be the friendly, knowledgeable voice helping members with their accounts, loans, and digital banking.
  • Solve problems and provide excellent service by phone, chat, and other digital channels.
  • Open new accounts, process requests, and assist with online and mobile banking tools.
  • Deliver accurate, efficient service and ensure every member feels valued.

What You?ll Bring

  • At least 1 year of experience in a credit union, bank, or financial institution.
  • Call center or member service experience in banking is a strong plus.
  • Great communication and problem-solving skills ? you genuinely enjoy helping people.
  • Comfort using multiple systems and digital platforms throughout the day.

Why You?ll Love It Here

We believe our employees deserve the same level of care we give our members. You?ll enjoy:

  • Health, dental, and vision insurance
  • Company paid life insurance
  • 401(k) with up to 4% company match
  • Gold Coin Profit Sharing
  • Tuition reimbursement for those wanting to grow or start their banking career
  • Career advancement opportunities within a supportive, professional culture
  • Generous paid time off ? including vacation, sick, personal, birthday, work anniversary, and federal holidays.

We?re proud to offer a workplace that values balance, teamwork, and continuous learning.

If you?re ready to bring your people skills and financial experience to a credit union that truly values its team, apply today and grow your career with Champions First Credit Union

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