Patient Access Representative

3 days ago

St Louis MO, United States Forefront Dermatology Full time

Overview:

About Forefront

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.

You'll Enjoy

As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact to the patient experience. To ensure we meet our patients' needs, it is your role to be patient, listen and answer any questions or concerns to create the best patient experience. This may sound simple but there are deep complexities to health insurance and each patient's needs are different. This is not a slow-paced customer service role. You are responsible for making their journey and experience great and we are seeking talent who has a passion for patients and a skillset to work quickly with accuracy all while keeping the patient top of mind.

Total Compensation and Rewards:

  • Pay starting at: $15.50 per hour and higher based upon years of experience
  • Employee benefits- Medical, Dental, Vision
  • Employee Assistance Program (EAP)
  • 401K retirement plan with company match
  • PTO/ Holiday pay
  • Milestone bonuses
  • Internal mobility
  • Employee discounts
  • Referral bonuses

Responsibilities:

    • Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
  • Navigate through multiple systems and tools to ensure appointments are scheduled accurately all while putting the patient at ease, listening, and typing simultaneously.
  • You will be responsible for learning about various health plans and expected to apply that knowledge post training.
  • Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time)
  • Problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment.
  • Work on multiple screens quickly and expect the unexpected.
  • Given the critical nature of assisting patients there are KPI's attached to this role, you must be comfortable working in a metrics driven environment.

Qualifications:

    • Your home office must be a quest space, free of distractions during working and training hours, including pets, phone, or other household members
    • High School Diploma or GED
    • Must be 18+ years of age
    • 1+ years' experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens
    • Must be present for all training days to ensure successful onboarding
    • Home internet cannot be satellite internet and must be 90kbps downstream and upstream

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.

  • Patient Access Representative

    19 hours ago

    St Louis, Missouri, United States Total Access Urgent Care Full time

    Full-time Description Are you ready to join the highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will improve your skills and medical knowledge? At Total Access, we are changing how healthcare is delivered.Company Overview:Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care...

  • Patient Access Representative

    4 weeks ago

    St. Louis, United States Mercy Full time

    Patient Access RepresentativeFind your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative...

  • Patient Access Representative

    4 weeks ago

    St. Louis, United States Mercy Full time

    Patient Access RepresentativeFind your calling at Mercy! The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be...

  • Patient Access Representative

    4 days ago

    St. Louis, United States Mercy Full time

    Find your calling at Mercy! The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the...

  • Patient Access Representative

    4 weeks ago

    St. Louis, United States Aya Healthcare Full time

    Patient Access Rep IiBarnes Jewish West County is looking for a Patient Access Rep II for their rehab department at our Mason Rd. location! Monday - Friday 8:30-5:00 On site position No weekends or holidaysOverview Barnes-Jewish West County Hospital offers highly specialized surgical and medical services in an intimate environment and is known for...

  • Patient Access Representative

    4 weeks ago

    St. Louis, United States Mercy Full time

    Patient Access RepresentativeFind your calling at Mercy! The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be...

  • Patient Access Representative

    4 days ago

    St. Louis, United States Mercy Full time

    Find your calling at Mercy! Overview:The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.The Patient Access Representative will...

  • Patient Access Representative I

    3 weeks ago

    St. Louis, United States SSM Health Full time

    SSM Health - 1225 South Grand Boulevard [Medical Records Clerk] As a Patient Access Representative at SSM Health, you'll: Greet patients immediately, in a friendly, helpful and welcoming manner; Assist patients in scheduling an appointment that meets their needs; Register new patients, completely and accurately; Verify demographic and insurance information...

  • Patient Access Representative, Full-Time

    4 weeks ago

    St. Louis, United States Mercy Full time

    Patient Access RepresentativeFind your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative...

  • Patient Access Representative

    4 weeks ago

    St. Louis, United States Mercy Full time

    Patient Access RepresentativeFind your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards. The Patient Access...