Area Manager

The Area Manager contributes to the success of Sur La Table by inspiring customers on all

points of their culinary journey. The Area Manager blends talent for people development and

operational knowledge to drive business results while developing a high performing team. This

role uses discretion in assigning duties to employees and in employment decisions and is

accountable for the customer experience, people development, store operations and financial

results of a multi-store area (approximately 2-5 stores). The Area Manager reports to the District Manager and the Director of Stores.

Location: Northern California/Washington/San Francisco Market

Job Duties And Responsibilities

• Ensures customer service standards are consistently met across the assigned stores.
• Creates an environment where employees are informed and capable by directing and

following up on training initiatives for the assigned stores.

• Stays informed by maintaining product knowledge, accesses available training and seeks out

additional resources when necessary.

• Models and follows up to ensure all Sur La Table policies and standard operating procedures

(SOPs) are communicated effectively, maintained, and consistently followed area wide.

• Maintains an active performance development process. Provides coaching in the moment

and performance feedback to managers and associates using the appropriate levels of

direction and support. Conducts formal performance reviews.

• Proactively manages area staffing levels according to retail and culinary census and

fluctuations in seasonal business needs, and ensures all locations are fully staffed.

• Analyzes and delivers sales results and metrics . Develops and implements plans to drive

topline sales, profitability, and culinary revenue.

• Is accountable for the accuracy and integrity of employee information including, but not

limited to, requisition data, personal data, and payroll.

• Manages the complete operations of the assigned stores. Is accountable for store

operations, scheduling, visual presentation, and merchandise stock levels to ensure area is

optimized to meet retail & culinary objectives.

• Ensures adherence to applicable employment laws, including but not limited to, wage and

hour, and workplace safety and health. Accurately records time worked according to SLT

policy.

• Appropriately partners with District Manager, HQ Retail Operations, Human Resources, and

other departments as needed or necessary.

• Demonstrates exceptional verbal and written communication skills with employees,

customers, field management and District Manager.

• Additional responsibilities as assigned by District Manager and the Director of stores.

Essential Functions

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the workplace coaching and directing General Managers and Store

Managers and/or coaching employees on selling skills.

• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate and retrieve

merchandise.

• Ability to work a varied schedule including nights and weekends as business dictates.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to

accomplish work.

• Ability to travel up to 75% of the time including overnights.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

Experience And Required Qualifications

• 5-7 Years of progressively responsible retail management experience.
• Experience in Multi-Unit management preferred.
• Proven ability to build effective teams and motivate employees.
• Proven ability to drive sales.
• Proven financial skills and business acumen.
• Functional knowledge of POS systems.
• Familiarity with MS Office Suite (Word, Excel, Outlook).
• May require Valid Food Handlers and/or Food Manager Certification.

Sur La Table Core Competencies

• Customer Focus
• Motivates and Inspires Others
• Solves Problems and Uses Good Judgement
• Planning and prioritizing
• Drives Results
• Communicates Effectively
• Hires and Develops Great People

This job description represents a summary of the job, not an exhaustive or comprehensive list of

all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the

jobholder might differ from those outlined in the job description and other duties, as assigned,

may be part of the job. This job description is not an employment agreement or contract. Sur La

Table has the exclusive right to alter this job description at any time without notice.