Member Services Representative, ATM Debit

6 days ago

Hauppauge, New York, United States Teachers Federal Credit Union Full time

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

Supports members and internal teams by handling debit card services, including applications, fraud claims, overdrawn accounts, and transaction inquiries. Maintains accurate records, ensures proper processing, and provides general support to ensure member satisfaction.

Education and/or Experience:

  • High School education or GED required
  • Minimum one year general work experience required
  • One year banking experience and familiarity with Debit Card related laws/regulations/reporting requirements, banking policies, procedures, practices, protocols, systems and programs preferred
  • Oral/written communication, mathematical, problem-solving, multitasking, organizational, computer and internet skills, and telephone etiquette required
  • Knowledge of Microsoft Excel and Word required

Job Responsibilities:

  • Processes debit card applications, reissues, and limit increases
  • Investigates fraud alerts, account issues, and transaction disputes
  • Handles overdrawn accounts and coordinate with collections
  • Responds to member and internal inquiries by phone, email, or system
  • Updates account information and handle authorization hold releases
  • Maintains accurate records and document handling
  • Uses internal systems (e.g., Salesforce) for case processing
  • Supports other departments and assists with debit card troubleshooting
  • Promotes additional credit union products/services
  • Performs other duties as needed upon request from the immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

  • Paid time off for vacation, personal days, and holidays
  • Fully-funded pension plan
  • 401(k) company contribution
  • Teachers pays 100% of Dental & Vision premium
  • Tuition reimbursement is offered to full-time employees
  • Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $ /hr. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit

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