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Integrations Manager

3 weeks ago

Troy, Michigan, United States Smile Partners USA Full time

Integrations Manager - Smile Partners USA

Location:Remote with travel; Troy Support Office

Are you energized by leading teams through change, building strong relationships, and ensuring seamless operational transitions? We're looking for an Integration Manager to support the successful onboarding and integration of newly acquired dental practices into our organization.

This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and enjoys partnering across multiple departments to deliver a smooth, positive experience for both patients and practice teams.

About the Role

As the Integration Manager, you will guide dental practices through the full post-acquisition transition. You'll ensure operational readiness, cultural alignment, staff engagement, and consistent patient experience while partnering closely with clinicians, practice leaders, and cross-functional teams.

This is a highly visible role that requires strong leadership, exceptional communication, and the ability to manage multiple moving parts with professionalism and integrity.

What You'll Do

Leadership & Culture

  • Lead and motivate practice teams through transition periods
  • Model and promote our core values: Legendary Service, Integrity, Commitment, Accountability, Team, and Continuous Improvement
  • Foster a respectful, collaborative, and engaged work environment
  • Serve as a visible, accessible leader for practice staff and clinicians

Integration Management & Operations

  • Plan, coordinate, and execute integration activities for newly acquired practices
  • Partner with HR, Operations, IT, Finance, Revenue Cycle, Facilities, and Marketing
  • Ensure continuity of daily operations and patient experience during transitions
  • Monitor progress and proactively address integration challenges

Team Development & Collaboration

  • Build strong relationships with practice leaders, clinicians, and support teams
  • Support onboarding, training coordination, and communication during transitions
  • Provide coaching and feedback to drive engagement and performance

Financial & Performance Accountability

  • Support financial and operational objectives during and after integration
  • Use financial statements, P&L data, and KPI dashboards to evaluate performance

Patient Experience

  • Champion service excellence and ensure a positive patient experience throughout the integration process

What We're Looking For

  • Experience in healthcare operations required; dental experience strongly preferred
  • Proven ability to lead teams and manage change in a fast-paced environment
  • Strong understanding of financial performance, including P&L and KPI reporting
  • Exceptional communication and relationship-building skills
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Ability and willingness to travel regularly to support acquisition and integration activities

Work Environment

  • Remote role with regular travel to dental practices
  • Standard business office and clinical practice environments

Join us in supporting the growth of our organization and ensuring every newly integrated practice feels confident, supported, and set up for success. Your leadership can make all the difference.