On-Site Overnight Project Coach

4 days ago

Tucson, Arizona, United States Afni Full time

Salary Range:

$44,000 - $50,000

We are hiring an On-Site Overnight Project Coach to join our fun team in Tucson, AZ In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center.

What you will be doing:

You'll start by going through a comprehensive paid training program for roughly 16 weeks to teach you the ropes and prepare you for the role. The expected training schedule is 10:00pm -7:00am AZ Monday-Friday. The post-training schedule will be overnight. Following training you will:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

Requirements:

Bring it. You're qualified if you:

  • High school diploma or equivalent and previous supervisory experience in a call center environment.
  • Ability to communicate direction in a clear and concise manner
  • Possess a strong customer service background with the ability to drive results for your team.
  • Possess strong leadership and relationship skills.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.

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