Service Writer

3 days ago

Mechanicsburg, Ohio, United States APPLE FARM SERVICE INC Full time

Apple Farm Service is looking for an organized and enthusiastic Service Writer to join their team. The Service Writer is responsible for scheduling our team of service technicians and properly billing our customers for completed work. This rewarding position requires a high level of organization, time management, and customer service. Apple Farm Service prides themselves on their award-winning service department and is looking for a candidate to maintain their superior level of service that their customers have come to expect.

Responsibilities:

  • Take customer phone calls
  • Convert phone calls and in-store customer visits into work orders in the dealer business system
  • Assign service technicians to work orders
  • Track communication from the service technicians as notes to the work orders
  • Open and close work orders with correct information to create precise billing totals
  • Great customers and phone calls with friendly and positive customer service
  • Check with service technicians on progress of repairs
  • Discuss problems and issues with customers to help the service technicians diagnose the problem

Pay:

  • Pay based on experience and work ethic.
  • Time and a half paid for any hours worked over 40 hr/wk.
  • Raises offered based on performance and time spent within the company

Benefits (available after 90 days):

  • Medical, Dental, Vision, and Life insurance
  • HSA with Free Contributions
  • Paid time off/Paid Holidays
  • Matching 401k program
  • Uniform Services
  • Tuition and Training Reimbursements available

Company Culture

  • Family-owned business with direct communication from the owner
  • Customer focused business, partnering with each customer on their behalf
  • Belief in hard work ethic and teamwork to assist each customer
  • Understanding on flexible schedules on family events and emergencies
  • Belief in customer satisfaction over efficiencies or gross profit

About Apple Farm Service:

Apple Farm Service is a family-owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area's leader as the Ag and Construction Specialists, with five locations in West Central Ohio and East Central Indiana. We carry dozens of brands such as Case IH, New Holland, Kinze, Kioti, and many more.

If you feel that you would be a great fit for our Service Writer role, we want to hear from you Apply today.

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