Field Service Technician

Job Description:

CBI Field Service Technician

Position Overview
In this role you will provide on-site and remote technical support on all aspects of CBI and similar type equipment. You will be expected to be a technical champion of said machinery to customers, dealers, engineering and executive leadership. Day to day duties include installing, troubleshooting, modifying, advising, training and repairing CBI and similar type equipment either in-person or remotely. 

Duties and Responsibilities 

•    Provide both on-site and remote technical support to CBI and similar type equipment. Including but not limited to:
o    Installing, aligning, balancing of new equipment.
o    Fitting, welding, machining, and repairing equipment as necessary.
o    Electrical, hydraulic, and mechanical diagnostics and troubleshooting. 
o    Compiling analytical data to assist and advise engineering on observed possible improvements.

•    Operate CBI provided service vehicles in a responsible manner, follow all Federal Motor Carrier requirements, and maintain proper licensures as needed.

•    Perform Start Up training to operators, dealers and maintenance personnel. Obtain required sign-off documents and return to CBI.

•    Provide technical support to the Sales Department on demonstrations, customer visits and conference calls.

•    Maintain accurate reports and tool truck inventory. Perform scheduled cycle counts and reconcile all discrepancies.

•    Maintain consistent communication with CBI's Service Department on current and future status. 

•    Lead and assist in making contacts with customers to solicit service sales.

•    Maintain a current working knowledge of all CBI equipment. Training sessions provided.

•    Provide technical training to internal and external personnel.

•    Always maintain a professional demeanor and appearance.

•    Normal working hours are approximately 8 AM to 5 PM, M-F, however, customer support needs will necessitate longer working days, overnight travel, as well as weekend work as required.

•    Submit all reports and paperwork on time in a timely manner. 

•    Extensive travel is required; both domestic and international.

•    Other duties as assigned 
 
Required Skills and Experience 

•    High school or technical school graduate

•    Technical problem-solving and mechanical troubleshooting skills

•    Good verbal communication skills with a strong emphasis on positive interpersonal skills during customer visits

•    Good written communication skills

•    Highly reliable and punctual

•    Personal tool inventory: hand tools to ¾"

•    Good driving record

•    Current Valid Driver's License

•    Basic computer literacy: E-mail and Microsoft Office 

•    Current Valid US Passport

Preferred Qualifications

• years' experience in large equipment field repair

•    CDL license

•    Technical degree/certificate in Electrical preferred

•    Knowledge of electrical and hydraulic best safety practices

•    Blueprint and low-voltage electrical/hydraulic schematic reading ability

Physical requirements

•    Adhere to all onsite PPE requirements 

•    Standing/moving in work area for long periods of time, up to 70% of the time 

•    Sitting at a desk or vehicle for long periods of time

•    Pushing/pulling while repairing machinery 

•    Bending/kneeling/crouching/crawling/laying to perform maintenance on machinery 

•    Lifting equipment/parts up to 40 pounds 

•    Working at height on occasion, ascending/descending ladder or stairs or on aerial work platform equipment 

•    Repetitive motions that may include the wrist, hands or fingers 

•    May occasionally face exposure to outside elements when repairing equipment in the field

•    May work with non-hazardous voltage 

•    May work with regulated chemicals (cleaning compounds, paint for touch-ups, hydraulic oil, diesel) 

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits. 

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V. 
 

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

• We offer competitive salaries, hybrid working, private healthcare, holidays, , life insurance, LinkedIn Learning, tuition reimbursement, and much more

• For more information on why Terex is a great place to work click on the link Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page:
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at  

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.