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Case Processing Manager I

14 hours ago

Fort Lauderdale, Florida, United States State of Florida Full time $49,794 - $60,232

Requisition No:

Agency: Department of Revenue

Working Title: Case Processing Manager I

 Pay Plan: SES

Position Number:

Salary:  $49, $60,231.84 / annually 

Posting Closing Date: 01/12/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Customer Service Front Line Manager (Revenue Agent IV)

Fort Lauderdale

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

  • Managing a team of 11 operational staff.
  • Functioning as administrator, coach, and advisor and providing training to team members.
  • Working with the Service Center Manager to develop, implement and monitor operational plans.
  • Determining resource needs and shifting available resources to ensure the highest level of productivity.
  • Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

  • Currently employed with the Florida Department of Revenue. 
  • One year of experience processing Child Support cases in a government or private program.
  • One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
  • One year of experience reviewing and applying policies and procedures.
  • One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public. 
  • Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

SPECIAL NOTES:

  • Internal Agency Promotional Opportunity.
  • Standard workday of 8am – 5pm, Monday through Friday.
  • This position may require you to work outside your regular work schedule, should there be a business need to do so. 
  • This position may require periodic travel. 
  • This position is designated as a "mission essential" position pursuant to the Department of Revenue's Continuity of Operations Plan. The incumbent is required to be available to perform emergency or disaster-related duties due to an emergency or disaster impacting or threatening to impact the Department which may require the incumbent to work additional hours over and above the regular work schedule. Emergency or disaster-related duty may include performing or supporting the Department's mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents
  • Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.  All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
  • Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. 
  • Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed.
  • Gaps of employment of 6 months or more must be addressed on the application.
  • Applicants who do not provide all necessary information, may not meet the requirements for this position.

SALARY: $49, $60,231.84

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Naomi Johnston, ,

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.