IT Support Specialist

7 days ago

United States Edgagement Full time $29,420 per year

Job Summary

We are seeking a dedicated IT Support Specialist to provide comprehensive technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to technical support across various operating systems and network environments.

Responsibilities

  • Deliver technical support for hardware, software, and network issues across Windows, macOS, and Linux operating systems.
  • Troubleshoot and resolve software problems related to Microsoft Office, operating systems, and specialized applications such as BMC Remedy, ServiceNow, and Jira.
  • Manage computer hardware components including desktops, laptops, servers, and peripherals.
  • Configure and maintain computer networks including LAN, VPNs, firewalls, and other security measures.
  • Assist users with desktop support tasks such as setting up new devices, installing updates, and resolving connectivity issues.
  • Monitor and maintain IT infrastructure to ensure optimal performance and security.
  • Document incidents and resolutions using help desk tools like ServiceNow or Jira.
  • Collaborate with team members to improve IT processes and implement new solutions.
  • Provide exceptional customer service by communicating effectively with end-users at all levels of technical proficiency.

Experience

  • Proven experience in technical support or desktop support roles within a corporate environment.
  • Strong knowledge of computer management including hardware troubleshooting and operating systems (Windows, macOS, Linux).
  • Hands-on experience with Microsoft Office Suite applications.
  • Familiarity with computer networking concepts such as LAN, VPNs, firewalls, and network security protocols.
  • Experience using IT service management tools like BMC Remedy or ServiceNow.
  • Ability to troubleshoot software issues related to various operating systems and applications.
  • Excellent communication skills with a customer service-oriented mindset.
  • Knowledge of help desk procedures and ticketing systems such as Jira or ServiceNow is preferred. This position offers an engaging environment where technical expertise meets exceptional customer service to support organizational success.

Job Types: Full-time, Contract, Part-time, Temporary

Pay: $ $29.42 per hour

Benefits:

  • 401(k)
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: Remote

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