Digital Reliability Analyst
6 days ago
Job Summary (Digital Reliability Analyst)
- Lead and execute the digital accessibility roadmap across all client-facing digital products, ensuring accessibility is integrated into product development and release cycles.
- Translate accessibility objectives into actionable initiatives to reduce compliance risk, enhance usability, and build customer trust.
- Coordinate program milestones and deliverables with cross-functional teams, aligning accessibility with broader digital transformation and customer experience strategies.
- Monitor and report on accessibility KPIs and maturity models, providing recommendations for ongoing improvement.
- Conduct comprehensive accessibility audits using manual and automated tools, ensuring compliance with WCAG 2.2 AA, ADA, Section 508, EAA, and related standards.
- Provide practical remediation guidance to design, development, and product teams for compliant and inclusive solutions.
- Identify and address accessibility barriers during design and development reviews, validating fixes before product release.
- Collaborate with product owners, designers, engineers, and QA to embed accessibility best practices throughout the software development lifecycle.
- Mentor and enable accessibility champions across the organization, supporting adoption and best practices.
- Ensure accessibility compliance in vendor selections, contracts, and third-party integrations.
- Maintain and update accessibility documentation, guidelines, and playbooks for web and mobile teams.
- Lead accessibility training and awareness efforts for digital teams, serving as a subject matter expert and advocate for inclusive design.
- Communicate program updates, metrics, and challenges to leadership, teams, and external stakeholders.
- Oversee daily accessibility program activities, ensuring alignment and progress across teams.
Qualifications
- 5+ years' experience in digital accessibility, with background in program management or hands-on auditing.
- Deep knowledge of WCAG 2.2 AA, ADA, Section 508, EAA, and related regulations.
- Certified by IAAP (CPACC, WAS, or CPWA).
- Skilled in accessibility audits for web and mobile; familiar with automated tools and assistive technologies.
- Strong communication and cross-functional influence skills; ability to manage multiple initiatives in a fast-paced environment.
- Local to Houston or Chicago, willing to work in a hybrid setting.
Preferred
- Experience in the airline industry and/or with ACAA.
- Background in coding (HTML, CSS, JavaScript, ARIA), UX design, front-end development, or QA with accessibility focus.
- Experience maturing enterprise accessibility programs.
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