Desktop Engineer

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit `

Job Title : Desktop Engineer

Location : Edison, NJ

Technical Skills Primary

Provide deskside and remote support for hardware software and peripheral issues

Manage and maintain IT assets including procurement deployment tracking and disposal

Administer and support Microsoft Intune for device enrollment compliance policies and application deployment

Handle incidents and service requests via the ServiceDesk platform ensuring timely resolution and documentation

Collaborate with other IT teams to escalate and resolve complex technical issues

Maintain accurate records of assets and support activities

Generate and analyze Excel based reports for asset inventory compliance and support metrics

Assist with onboarding offboarding processes including device setup and recovery

Ensure adherence to IT policies security standards and compliance requirements

Proven experience in deskside or IT support roles 24 years preferred

Strong knowledge of Microsoft Intune ServiceDesk tools eg ServiceNow Freshservice and IT asset management practices

Proficiency in Microsoft Excel pivot tables VLOOKUP charts etc for reporting and analysis

Familiarity with Windows OS Office 365 and basic networking concepts

Excellent troubleshooting communication and customer service skills

Ability to work independently and manage multiple priorities

Soft Skills

Strong problem solving and analytical thinking

Excellent communication and collaboration skills

Ability to work independently and in cross functional teams

Detail oriented with strong documentation practices

Adaptability to evolving project requirements and timelines

Customer focused mindset with a commitment to quality delivery

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.