IT Specialist

7 days ago

Saint Paul, Minnesota, United States Minnesota Epilepsy Group Full time

Minnesota Epilepsy Group is the largest and most comprehensive adult and pediatric epilepsy program in the Midwest. As a regional referral facility, we are the recognized leader in treating epilepsy and other seizure-related conditions in infants to the elderly. We are a national, state-of-the-art, Level 4 epilepsy center committed to enhancing each patient's quality of life and maximizing seizure control.

Job Summary:

Essential Position Functions:

  • Setup, install and configure hardware including workstations, printers, scanners, and other related network equipment
  • Setup, install and configure software on workstations and other network components
  • Monitor Service Desk for IT issues and address the issues in a timely fashion
  • Troubleshoot and solve problems employees are experiencing with personal computers, mobile computers, smartphones, LAN/WAN connections, video cameras, card readers and software functions at various locations
  • Ensure systems are updated with the latest security updates on operating systems and applications
  • Manage user accounts on LAN/Cloud
  • Enforce security measures provided within the IT Policy
  • Assist the IT Team in the supporting and maintaining the VoIP and voicemail system
  • Assist keeping the network software and hardware inventory
  • Assist in maintaining software and hardware licensing information
  • Assist in coordination of vendor activities
  • On-Call Rotation Responsibilities:
  • Being available outside of regular working hours to address critical issues
  • Responding to alerts and escalations promptly
  • Performing necessary troubleshooting and temporary fixes until the issue can be fully resolved during regular business hours
  • Communicate effectively with all levels of personnel
  • Performs other duties as assigned

Qualifications:

Minimum Qualifications:

  • Associate's or Bachelor's Degree in computer science or similar field preferred
  • Four (4) years of experience in the computer technology field
  • An understanding of networking principles (TCP/IP, DNS, DHCP, LAN, and WAN).
  • Valid driver's license
  • Experience with a wide variety of computer software packages and hardware platforms
  • Experience in setting up and installing personal computers
  • Ability to communicate effectively in written and oral form
  • Ability to perform all essential position functions under the working conditions as described

Desired Qualifications:

  • Experience supporting Microsoft Windows 10/11 operating systems
  • Experience in Microsoft Office 365 and its various applications is desired
  • Experience with Voice-over-IP is a plus
  • Experience with Help Desk software
  • Network + and/or A+ technical training is desired

Minnesota Epilepsy Group is an Equal Opportunity Employer

Work Remotely

  • No

Job Type: Full-time

Pay: From $49,920.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Work Location: In person

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