Inside Sales Manager

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The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The Inside Sales Manager leads a high-performing inside sales team responsible for inside sales operations, driving successful conversions, and fostering a high-performance sales culture. The role will be responsible for overseeing day-to-day inside sales activities, coaching a team to meet conversion targets, and developing strategies to enhance productivity, customer engagement, and lead conversion.

This leader will partner closely with the Manager of Business Development to design and refine strategies that improve conversion rates and overall program enrollment. They will also collaborate with Enterprise Account Executives and Account Management to coordinate the timing and prioritization of Inside calling campaigns. The Inside Sales Manager serves as the subject matter expert for all campaign service levels and deliverables, contributes to the development of call scripts and talk tracks, and manages the day-to-day operations of the Inside calling team to ensure an efficient, compliant, and high-performing sales process.

Supervisory Responsibilities:

• Inside Sales Team Lead(s)
• Inside Sales Representatives

Duties/Responsibilities:

• Serve as the day-to-day leader of the Inside Sales team, owning all aspects of people management including hiring, onboarding, coaching, performance management, and professional development.
• Establish clear performance expectations, monitor individual and team results, and implement improvement plans when needed to maintain high performance standards.
• Oversee daily operations of the Inside calling function, ensuring staffing, workflows, and processes support efficient and compliant execution.
• Partner closely with Enterprise Sales and Account Management to develop and maintain the Inside campaign schedule, ensuring campaigns are properly sequenced, resourced, and aligned with organizational priorities.
• Act as the subject matter expert on campaign service levels. Defining what constitutes a successful conversion, setting quality standards, and ensuring the team adheres to campaign requirements.
• Collaborate with the Manager of Business Development to refine talk tracks, call scripts, objection-handling frameworks, and training materials that support high-quality customer conversations.
• Ensure accurate reporting, documentation, and tracking of conversion metrics, opt-ins, activations, and outcomes across all campaigns.
• Prepare and deliver regular performance reports to the VP of Growth, highlighting trends, insights, bottlenecks, and recommended improvements to enhance conversion performance.
• Identify opportunities to improve process efficiency, customer experience, and team productivity through data analysis, workflow optimization, and feedback loops.
• Perform additional duties as required to support the success of the Inside sales function and the broader organization.
• Manage team escalations, offering resolution support and guidance for complex customer issues.

Performance Metrics:

• Engagement Rate: Ensure the team is meeting or exceeding weekly Inside call totals. 
• Conversion Rate: Ensure the team maintains a consistent conversion rate within the target range for each product.

Revenue Targets: Ensure the team meets or exceeds monthly, quarterly, and annual revenue targets set by the company.

Requirements

Required Skills/Abilities:

• Proven experience leading Inside/outbound sales teams of 10+, with a proven track record of driving high conversion performance and achieving sales targets.
• Demonstrated ability to coach, mentor, and manage teams to KPI-driven outcomes, including setting expectations, tracking performance, and delivering actionable feedback.
• Independent problem solver with the ability to take full ownership of team results, proactively diagnose issues, and implement effective solutions.
• Strong analytical skills with a data-driven approach to managing performance, identifying trends, and optimizing conversion strategies.
• Self-motivated, highly organized, and capable of operating with autonomy in a fast-paced, evolving environment.
• Critical thinker with excellent judgment and the ability to adapt quickly to shifting strategies, campaign priorities, and customer needs.
• Exceptional communication skills, both verbal and written, with the ability to articulate expectations, provide clear direction, and maintain strong alignment with cross-functional partners.
• Ability to travel as required (10%)

Education and Experience:

• Bachelor's degree in Business, Marketing, Communications, or a related field; equivalent experience may be considered in lieu of a degree.
• 5+ years of experience leading inside sales teams in a remote  call-center environment, with a strong track record of managing high-volume outreach and delivering consistent conversion results.
• Proven history of achieving or exceeding conversion goals and driving measurable improvements in team performance.
• Experience hiring, developing, and managing sales teams, including coaching, performance management, and accountability frameworks.
• Prior experience collaborating with cross-functional partners such as Enterprise Sales, Account Management, and Business Development to support campaign execution and customer engagement initiatives.
• Demonstrated experience leveraging CRM tools, reporting dashboards, and sales performance data to inform decision-making, optimize workflows, and improve team outcomes.

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• Ability to lift and carry up to 25 pounds.
• Ability to navigate airports, conference venues, and customer sites, which may include extended periods of walking, standing, and occasional stair climbing.
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen.  The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.    

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.