Experience Specialist

3 days ago

Springfield, Missouri, United States Schuber Mitchell Homes Full time $40,000 - $60,000 per year

Position Summary
The Experience Specialist serves as the primary contact for communications between the home buyer and the company throughout the five-phase build process.

Essential Duties And Responsibilities

  • Serves as a representative of the company and guarantees each interaction with a home buyer accurately reflects the company's mission, vision, and values
  • Coordinates the pre-construction meetings, framing dedications, and the home buyer orientations
  • Provides updates and establishes customer expectations through weekly video communications with each home buyer throughout the build process
  • Understands the five-phase build process and utilizes the knowledge to anticipate customer questions
  • Communicates with the construction and service managers to ensure home quality exceeds company standards
  • Fosters open communication between the home buyer and the build team to address questions proactively
  • Resolves customers' concerns quickly and notifies the sales manager of outstanding homebuyer concerns or needs
  • Collaborates with the build and detail teams to ensure every home is prepared for each experience event
  • Assures event calendars are accurate and communicates any adjustments accordingly to the home buyer and agent (if applicable)
  • Completes a home walkthrough prior to every orientation and ensures all checklists and tasks are completed in a timely manner
  • Creates and assigns action items reflecting tasks to be completed prior to the closing of a home
  • Attends morning production meetings as a home buyer liaison
  • In collaboration with the market coordinator, organizes home closings with home buyers, realtors, lenders, and title company
  • Coordinates appraisals and third-party home inspections
  • Schedules and submits payment for final cleanings and yard maintenance of each home

Qualifications And Skills

  • Proficient in the use of Windows operating systems and Microsoft Office applications
  • Ability to learn new software and utilize company HB1 system
  • Excellent problem-solving and time management skills
  • Strong interpersonal skills and ability to communicate effectively with multiple stakeholders
  • Valid driver's license and clean driving record
  • Must be at least 21 years of age to drive a company vehicle

Work Environment And Physical Requirements

  • Works in both temperature-controlled and non-temperature-controlled environments, with medium to high noise levels
  • Frequently required to stand, walk, and sit in a vehicle

Occasionally required to climb, lift, pull, and push objects up to 50 pounds

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