Salesforce Business Analyst

6 days ago

Englewood, Colorado, United States DMV IT Service Full time

Job Title: Salesforce Business Analyst

Location: Englewood, CO

Employment Type: Contract

About Us:
DMV IT Service LLC, founded in 2020, is a trusted IT consulting firm specializing in IT infrastructure optimization, cybersecurity, networking, and staffing solutions. We partner with clients to achieve technology goals through expert guidance, workforce support, and innovative solutions. With a client-focused approach, we also provide online training and job placements, ensuring long-term IT success.

Job Purpose:
Salesforce Business Analyst will work closely with clients to understand current CRM processes, identify gaps, and support the implementation of Salesforce solutions. The role combines business analysis, solution design, and hands-on Salesforce expertise to ensure successful deployment and adoption. This role serves as a bridge between technical teams, testing teams, and business stakeholders throughout all phases of a project.

Key Responsibilities:

  • Facilitate requirements-gathering sessions to understand client processes and technology in the CRM space.
  • Identify current pain points and gaps against CRM best practices.
  • Lead design discussions with technical teams and document solution options.
  • Produce supporting materials such as process diagrams, wireframes, and context diagrams.
  • Develop and implement clear requirements strategies for each client engagement.
  • Lead discovery workshops, including large audience facilitation, solution presentations, and prototype demos.
  • Organize and drive business process reengineering sessions.
  • Define personas and document requirements in User Story format.
  • Collaborate with offshore teams across time zones and coordinate virtual meetings.
  • Perform rapid analysis of complex business processes and decompose into technical components.
  • Conduct business process modeling, user experience modeling, and technical architecture diagramming.
  • Build and demonstrate Salesforce prototypes.
  • Present solutions to business and technical teams.
  • Guide clients through User Acceptance Testing (UAT) planning and execution.
  • Collaborate with multiple implementation teams, including UX, Change Management, Global Development Centers, and Developer Communities.

Recommended Cloud Experience:

  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • 3rd Party App Integration
  • Data Migration

Education Requirements:

  • Bachelor's degree or equivalent

Qualifications & Experience:

  • Strong understanding of Salesforce capabilities and limitations.
  • 8+ years as a CRM Business Analyst or Product Owner in mid-to-large organizations.
  • 5+ years of consulting experience leading business transformation initiatives.
  • Hands-on experience with Salesforce configuration and familiarity with custom development.
  • Proficiency in Service Cloud and Experience Cloud.
  • Experience working in Scrum environments.
  • Ability to develop Level of Effort (LOE) estimates with technical teams.
  • Excellent presentation, communication, and collaboration skills.
  • Familiarity with enterprise integration tools and ETL processes.
  • Minimum of 4 consultant certifications.
  • Able to work remotely from the USA/Canada and travel as needed for client meetings.
  • Salesforce certification required.

  • Salesforce Developer

    6 days ago

    Englewood, Colorado, United States SambaSafety Full time

    Who we are:Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.We've...

  • Business Data Analyst – Sales Strategy

    4 days ago

    Englewood, Colorado, United States DISH TV Full time

    Company SummaryEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.Department SummaryOur Sales team advocates for our...

  • Business Systems Support Analyst

    1 week ago

    Englewood, Colorado, United States Bellco Credit Union Full time

    Application deadline is 5 days after the date the role was posted.Thank you for your interest in Bellco Credit Union We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering,...

  • Sr. Business Systems Support Analyst

    1 week ago

    Englewood, Colorado, United States Bellco Credit Union Full time

    Application deadline is 5 days after the date the role was posted.Thank you for your interest in Bellco Credit Union We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering,...

  • Senior BI Analyst

    2 days ago

    Englewood, Colorado, United States Vistar Full time

    Job DescriptionWe Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America's food distribution systemSafe and inclusive working environment, including...

  • Junior Product Analyst

    5 days ago

    Englewood, Colorado, United States Redwood Trust Inc Full time

    Position SummaryThe Junior Product Analyst supports Redwood Trust's mortgage product team in the instructional design, analysis, and optimization of Sequoia loan products and operational workflows. This role offers a unique opportunity to gain hands-on experience in mortgage product development, data analytics, and cross-functional collaboration. The Analyst...

  • Senior Security Analyst

    4 days ago

    Englewood, Colorado, United States Switchboard Hiring Full time

    Sponsorship not available. Position only available to those with legal authorization to work in the United States.Switchboard is seeking a Senior Security Analyst on behalf of our client, Open Technology Solutions. In this role, you'll lead critical vulnerability and threat management programs while serving as a senior analyst in the SOC to protect a...

  • Business Developer

    1 week ago

    Englewood, Colorado, United States HASELDEN CONSTRUCTION Full time

    Business Developer - HealthcareAt Haselden Construction, our vision is to be a great builder, and our purpose is to fulfill our customers' needs completely. Haselden's team members take great pride in providing our customers with a superior level of service and our simple — but profound — purpose statement is top of mind for every project manager,...

  • HRIS Workday Functional Analyst

    1 week ago

    Englewood, Colorado, United States Dataquad Inc. Full time

    Title: HRIS Workday Functional AnalystLocation: Germantown, MD or DISH headquarters in Englewood, CO12 MonthsVideo InterviewJob DescriptionExciting opportunity for aContractor - HRIS Workday Systems Analyst. This position sits within our Human Resources team and will be a key resource as we harmonize our HCM systems over the next twelve months This...

  • Back End Integrations Analyst

    3 days ago

    Englewood, Colorado, United States Kforce Inc Full time

    ResponsibilitiesKforce has a client that is seeking an End Integrations Analyst-Tech Delivery Manager in Greenwood Village, CO. Overview: This team is responsible for advancing website authentication and secure identity solutions across the organization, with a strong focus on modern authentication frameworks such as OAuth 2.0. The Back End Integration...