Jewelry Service Consultant

Day's Jewelers is seeking a passionate individual who shares our vision to build a business that stands the test of time. A Jewelry Service Consultant values fine jewelry and its transformations. As a Jewelry Service Consultant, you will be the first point of contact for many of our guests; your initial interactions have the power to create lasting impressions and foster a sense of trust and excitement through phenomenal guest experiences. We expect our employee co-owners to inspire authenticity and consistently deliver outstanding service. Our dynamic Jewelry Service Consultants strive to make every customer feel valued and appreciated — crafting a welcoming environment through determination to sentiment, value, and connection.

To succeed as a Jewelry Service Consultant, you

• Are the first line of engagement: Understand that your interactions with each guest are an opportunity to build lasting relationships that go beyond transactions.
• Understand that jewelry inherits a sentimental attachment: The deep emotional significance of jewelry becomes a lifelong treasure.
• Conduct detailed assessments: Examine jewelry pieces to maintain quality and integrity, delivering insightful guidance with professionalism and expertise.
• Collaborate with your teams: Coordinate and clearly communicate with the repair team to advise on jewelry preservation, ensuring the highest standard of service.
• Ensure exceptional restorative repairs: Perform inspections on repair services to ensure completion exceeds customer expectations.
• Exceed service goals: Drive the service department to consistently meet or exceed monthly profitability objectives while maintaining a focus on customer satisfaction.
• Build relationships that last: Cultivate positive, collaborative relationships with guests, team members, and partners focusing on creating an environment where people feel heard, valued, and respected.
• Resolve guest concerns: Identify and resolve customer concerns promptly and professionally, addressing each potential issue thoughtfully to further connection and loyalty.
• Leverage technology to enhance services: Gain proficiency in software such as Adaptive, BirdEye, and Microsoft applications, utilizing technological advancements to enhance experiences and contribute to company growth and sustainability.
• Coordinate Special Orders: Manage special orders ensuring timely arrival by tracking orders through each stage, keeping customers informed and engaged at every step.

Daily tasks in this position may include engraving, watch battery replacement, and other minor repairs. This position works closely with an on-site Jeweler learning about the care and restoration of exquisite stones, metals, and jewelry pieces. Service Consultants support the jewelry sales and management teams to craft a distinguished customer engagement experience.

Requirements:

Successful Jewelry Service Consultants possess the ability to excel in an evolving environment. An appreciation for organization and time-management strategies amplifies accomplishments in this crucial position. Intellectual inquisitiveness, imaginative insight, and innovative vision are vital to professional growth within Day's Jewelers. Day's co-owners have a deep respect for the sentimental significance of jewelry and consistently deliver an extraordinary experience through empathy, passion, and perseverance.

As an employee-owned company, Day's Jewelers recognizes the importance of employee empowerment and development. Day's vision is achieved through exceeding customer expectations, building relationships, and providing the finest quality products. Founded in 1914, Day's continues to thrive. Day's is dedicated to upholding social and ethical integrity and sustainable environmental stewardship. Each co-owner shows devotion to truth, value, opportunity, connection, diversity, positivity, and love, as they sparkle every day.

We invite you to visit our website to learn more about our culture of teamwork:

Full-time Jewelry Service Consultant Benefits and Rewards:

• Opportunity to work in a collaborative, fun environment where people are valued and appreciated
• Partnership in the growth and prosperity of our successful employee-owned company
• Paid time off (including 6 holidays), encouraging a work-life balance
• Various company-funded continuing education opportunities
• Insurance plans: Health insurance, dental insurance, vision insurance, life insurance, and supplemental insurance
• Opportunities for advancement as each team member is involved in continuous development
• Employee Stock Ownership Plan
• 401K retirement plan
• Employee Referral Plan
• Competitive pay and Incentive plans
• Employee discount
• Team building opportunities
• Opportunity to work for one of the most respected retail jewelers in America.
• Flexible, non-traditional retail hours

Salary range is $42,000-$55,000+ per year (based on a 40-hour work week). Compensation includes a robust incentive plan.

This is an in-store position, requiring on-premises work.

At Day's Jewelers, we recognize that selecting exceptional co-owners is essential to drive our vision forward. If you are seeking a career within a forward-thinking, dynamic, respected organization that values your growth, drives your development, and has a genuine appreciation for your well-being, this opportunity is ideal for you.

Day's Jewelers is an Equal Opportunity Employer and participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.