Hospital Unit Secretary, ED Observation Unit, Jackson Main, FT, Varied Shift

Jackson Memorial Hospital - JM ED Observation Unit

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days or Nights (3/12 shift)

Why Jackson:

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.

Summary

Hospital Unit Secretary facilitates department/patient flow and patient care by serving as a frontline ambassador in customer service, performing clerical duties and data entry functions.

Responsibilities

Prepares & maintains medical record:

• All pages are labeled.
• Places all forms, clinical reports & returning diagnostic studies accurately and timely.
• Copies appropriate sections and thins / breaks down charts as needed.
• Thinned charts are either sent to medical records or transferred with the patient to another area of care as appropriate.
• Flags unsigned forms for signature, date, time.
• Follows up to ensure completion.
• Performs document scanning into electronic documentation management.
• Maintains and updates bed tracking system to accurately reflect patient status in a timely manner.
• Transfers and discharges patients in computer system.
• Updates unit census per entity standard.
• Enters patient or unit charges.
• Ensures computer census accuracy at the beginning, with transfers and end of each shift.

Computer Physician Order Management responsibilities:

• Print forms.

For consults documents:

• Telephone called, date, time and the name of person spoken to.
• Ensures accuracy of patient status, i. e. observation, inpatient, telemetry, etc.

Unit Operation:

• Assists nurse with patient's requests as needed.
• Assists in transport of supplies and specimens.
• May assist in the delivery of meal trays, nourishments and in the completion of the menus if applicable.
• Obtains updated OR schedule daily.
• Maintains cleanliness of unit and nurse station.
• Serves as a frontline ambassador.
• Greets all visitors to unit.
• Answers patient call system and telephones.
• Delivers message to the appropriate person.
• Maintains a working knowledge of printers and other clerical equipment used to perform job.
• Reports malfunctioning/tags broken equipment.
• Tracks equipment per unit/entity standard.
• Assists with materials management, including ordering supplies, forms, floor stock, etc.
• Orients new employees to the job.
• Assist in collection and storage of patient belongings.
• HUS staff in certain units may verify active diet orders with RN, as needed.
• HUS staff in certain units may assist with discharge and transfer of patients as needed.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

• Generally requires 0 to 3 years of related experience.
• Hospital experience a plus

Education

• High School diploma is required.

Skill

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Knowledge and skill in use of job appropriate technology and software applications.
• Ability to exercise sound and independent judgment.
• Must meet and maintain all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.

Credentials

• American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
• Unit Specific Certification: Hospital Unit Secretaries working in any unit at BHH are not required to have a Basic Life Support (BLS) certification.

Unit Specific Credential

• FL-BLS

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.