Client Care Representative

Overview:

The Sorenson Center for Clinical Excellence is seeking a Client Care Representative (Staff Assistant III) who will primarily support the Speech and Language service line within the Speech and Hearing Clinic. The Client Care Representative is responsible for a variety of activities related to service line operations that are primarily client-facing. This individual will work within the Speech and Language service line to serve as the first point of contact for clients seeking services. The individual will serve as a liaison between clients and the care team, assist with continued care, and aid with clinical triage to Sorenson Center clinics and community resources, as appropriate. The individual will provide some training on clinic procedures and operations to new clinicians as well as hourly employees. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager.

This position will follow the standard 8:00pm to 5:00pm Monday through Friday university schedule. The position is available for an immediate start.

This position is contingent upon funding. This position is eligible for excellent benefits including: 13 paid holidays, 12 days of paid leave, 12 days of sick leave per year, a 50% tuition reduction for employee and spouse, competitive health benefits packages and a generous contribution into your retirement. View more information here: Summary of Benefits.

Responsibilities:

Client Care

• Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, and session payments
• Function as liaison between providers and clients to quickly address client concerns
• Communicate with external medical facilities and providers
• Submit and process referrals and prior authorizations alongside the Sorenson Center billing team
• Collect basic demographic and referral information to screen clients for program eligibility alongside clinic directors
• Coordinate interdisciplinary care and referrals within Sorenson Center service lines
• Assist with client and operational needs across other Sorenson Center service lines

Clinical Operations

• Schedule client visits and maintain providers' schedules
• Provide training on clinic operations / procedures to new clinicians
• Collect payments and reconcile receipts daily
• Answer clinic phone calls, emails, and secure messages and resolve or triage as necessary
• Perform filing, scanning, and organization of clinic supplies and materials
• Compose various standard documents, correspondence, and reports
• Assist students, staff, and supervisors with highly varied, complex, and non-recurring questions and/or problems
• Perform miscellaneous job-related duties as assigned

Qualifications:

Minimum Qualifications:

• Four years of relevant experience; or an associate degree/technical training plus two years of relevant experience or a bachelor's degree is required
• Experience in a customer service setting

Preferred Qualifications:

• Experience in customer relations in an outpatient medical / healthcare setting
• Experience with electronic medical records systems

Knowledge, Skills, and Abilities:

• Ability to foster effective working relationships within a team environment
• Skilled with computer programs, including electronic medical record systems
• Excellent critical thinking skills
• Skilled in creative problem solving and proactive in engaging in assigned tasks
• Skilled with basic office equipment, including printers, copiers, and telephone systems
• Good organizational skills and ability to prioritize tasks flexibly, consistent with the needs of the clinic
• Excellent verbal and written communication skills
• Ability to handle sensitive and confidential medical data and personal information
• Ability to work efficiently and effectively without supervision
• Knowledge of University policies and procedures
• Excellent customer service skills

Required Documents:

Along with the online application, please attach:

• Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
• Name and contact information for 3 professional references to be entered into Candidate Profile
• Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary: Commensurate with experience, plus excellent benefits ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights:

The Emma Eccles Jones College of Education and Human Services is committed to academic excellence in research, teaching, and service activities across a wide array of education and human service fields. The college is home to eight academic departments with approximately 200 faculty who are engaged in innovative research and high-level graduate and undergraduate education. The college's programs and outreach missions are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. Faculty, students, and staff within the college also engage with a broad range of community partners to both provide opportunities for community-engaged research projects and learning, which enhances the overall quality of education and human service programs throughout the state of Utah.

The Sorenson Legacy Foundation Center for Clinical Excellence (SCCE) provides comprehensive clinical services and applied training across the lifespan, integrating across several programs and departments. Services are provided by teams of dedicated trainees and professionals who also engage in cutting-edge research related to clinical practices and interventions. Services provided in the SCCE include: Hearing and Balance, Speech-Language, Behavioral Health (including Clinical Rehabilitation Counseling, Psychology, and Marriage and Family Therapy), Physical Therapy, and Applied Behavior Analysis services.

University Highlights:

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at or

• updated 09/2025

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Matthew Pinner

Executive Director

Civil Rights & Title IX Office

| Old Main Rm. 401D

1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator

| Old Main Rm. 402D

1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit or contact:

U.S. Department of Education

Denver Regional Office

|

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

|

• updated 10/2025