Operations Lead

OPERATIONS LEAD -Bergen County's Winter Wonderland at Van Saun Park

Sports Facilities Management, LLC

LOCATION: Paramus, NJ

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS DIRECTOR

STATUS: PART-TIME SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Paramus, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear-down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Serve as a Operations Team shift lead
• Assist with training and monitoring quality control for the Operations Department
• Perform setup and tear-down duties according to event and program specifications
• Support all aspects of facility operations
• Assist in performing preventative maintenance work
• Assist with monitoring quality control of vendor performance
• Consistently communicate issues and relevant updates to direct supervisor
• Greet and serve all guests according to our Guest 1st Service model standards
• Act as a liaison between the venue and the guests
• Assist with ensuring all aspects of the facility are clean, safe, and guest-ready
• Help maintain and keep inventory of departmental and facility assets
• Assist in making sure all facility equipment is in proper working order
• Assist with identity and mitigating safety issues throughout the facility
• Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
• Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Previous supervisory experience is preferred
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Have a basic understanding of ice event and/or facility operations preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise