Digital Account Manager

The role:

As the Amazon Account Manager you will serve as the key liaison between the Kao and Amazon, managing the day-to-day business operations and long-term strategic growth of the Amazon 1P channel.

You will drive profitable growth, optimizing performance across key metrics, and ensuring seamless cross-functional execution.

You are a commercially savvy, data-driven leader with negotiation skills and a deep understanding of the Amazon ecosystem.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a generous salary range of $100,000 - $125,000 plus bonus.

What you will do:

Retailer Relationship Management

• Be the primary contact for Amazon's US Vendor Manager and AVS support managing the daily communication and connection with the Amazon team.
• Advocate for the brand within Amazon to secure visibility, support, and growth opportunities.

Business Operations and Financial Management

• Own the day-to-day management of the Amazon business, including retail readiness, item setup, catalog health and maintenance, and operational troubleshooting.
• Manage the Amazon funding workbook, ensuring accurate tracking and reconciliation of trade terms, accruals, and co-op spend.
• Monitor profitability, assess Return on investment of investments, and implement margin improvement projects.
• Ensure compliance with Amazon's operational policies and performance standards.

Performance Analysis & Optimization

• Monitor and analyze key performance indicators (KPIs) such as sales, traffic, conversion, and profitability.
• Identify trends, diagnose performance gaps, and recommend data-driven actions to optimize results.
• Leverage tools and dashboards to provide actionable insights to internal stakeholders.
• Develop and implement assortment strategies that prioritize Kao and Amazon strategic items, optimizing sales and margin while collaborating with cross-functional teams to ensure alignment and execution.
• Launch new items by developing and executing plans that accelerate the Amazon flywheel, driving faster adoption and sustained growth.
• Social listening – Proactively monitor customer ratings and reviews across Amazon 1P platform to identify trends, opportunities, and potential issues.

Promotional & Media Planning

• Collaborate with the internal Shopper Team and Amazon Media Group to plan and execute advertising campaigns, deals, and seasonal promotions.
• Develop and execute promotional strategies aligned with brand priorities and digital commerce objectives, driving incremental growth and shopper engagement.

Forecasting, Inventory & Supply Chain Management

• Lead monthly and annual internal forecasting processes, leveraging data-driven insights to ensure high forecast accuracy and alignment with business objectives.
• Partner with Amazon and internal logistics teams to manage inventory levels, reduce out-of-stocks, improve forecast accuracy, and reduce chargebacks/shortages.
• Monitor operational KPIs and implement corrective actions as needed.

What you will need:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5+ years experience in digital commerce, eCommerce strategy, or online retail (Beauty, Retail, CPG, Fashion & Lifestyle preferably)
• Microsoft Office Usage (PowerPoint, Excel, Word, Outlook), Canva a plus
• Experience in managing Amazon vendor relationships and driving profitability.
• Strong analytical skills and experience with digital shelf tools, retail analytics, and performance dashboards.

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website ).

Kao USA is an Equal Opportunity Employer, including disabled and veterans.