Airport Customer Service Representative II

Airport Customer Service Representative II

Location: Seattle Tacoma International Airport::

Organization: Customer Care

Employee Status: Regular

Schedule: Full-time

Posting Expires: Nov 11, 2025, 1:59:00 AM

Minimum Salary: 34.17 Maximum Salary: 46.23

Salary offers will be made within the posted range. Placement within the range will be determined based on your similar work experience. The Port considers work experience to be similar if the scope and level of responsibility of your prior positions match the job being offered.

Some of what you'll be doing:

As an Airport Customer Service Representative II, you will provide customer service, support passengers and staff in emergencies and irregular operations, and in some instances, provide communication and assistance with crowd control and checkpoint contingency plans.

• You will assist customers with questions about a broad range of topics, including airport amenities, construction activities, gate and baggage claim information, passenger forecasts and airport events.
• You will assist with emergencies, crowd control situations, and checkpoint contingency plans.
• You will assist managers with creating and maintaining an inclusive work environment that respects diverse ideas, backgrounds, and styles.
• You will report any unsafe conditions, hazards, and unattended or suspicious items.

Who you are:

• Experienced – You have three (3) years of experience as a frontline customer service agent in a fast-paced and multi-cultural environment.
• Desired – We hope you are multilingual.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Customer Service Focused – You provide an elevated customer service experience and exercise customer relations principles and practices such as persuasive speaking skills and able to provide relevant resources for a positive outcome.
• Excellent Communicator – You have effective verbal and listening communication skills through active customer engagement. You have interpersonal skills to bring people and ideas together.
• Adaptable – You can manage multiple priorities in order of importance. You can work independently, self-direct work priorities, and manage time effectively.
• Problem Solver – You exercise tact and diplomacy in dealing with compassionate or confrontational customer situations. You can investigate and take action to meet customers' needs without leadership assistance.

What else you need to know:

• Work Schedule – Your normal work schedule will vary. This is a seven day a week and twenty-four hour a day facility. You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work during emergencies.
• Work Environment – You will generally work indoors, in the airport terminal, while standing and walking for long periods of time.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the "Collective Bargaining Agreement" or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle:

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability.

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.