Billing Analyst

1 week ago


Scottsdale AZ SkyTouch Technology, United States Choice Hotels International Full time $56,000 - $65,000
The Billing Analyst plays a key role in supporting the financial operations of the SkyTouch Hotel OS platform by managing day-to-day billing activities and ensuring accurate revenue reporting. This role is responsible for processing payments, reconciling billing entries, and resolving discrepancies across electronic, paper, and automated systems. The analyst collaborates cross-functionally with departments such as IT, Customer Service, and Marketing to ensure billing accuracy and compliance. This position is ideal for a self-motivated individual with strong analytical skills and a passion for process improvement.JOB SUMMARY: The Billing Analyst supports the financial operations of the SkyTouch Hotel OS platform by executing daily billing activities and ensuring accurate revenue reporting. This role processes payments, reconciles billing entries, and resolves discrepancies across multiple systems. The analyst collaborates with IT, Customer Service, and Marketing to maintain billing accuracy and compliance. Ideal for a self-motivated individual with strong analytical skills, this role contributes to process improvement and operational efficiency. RESPONSIBILITIES:
  • Execute daily billing tasks for choiceADVANTAGE and SkyTouch Hotel OS customers.
  • Research and resolve billing discrepancies and disputes in a timely manner.
  • Set up and validate contractual fees and special billing requests per corporate workflow.
  • Reconcile monthly billing entries prior to billing runs and ensure accuracy.
  • Process payments and adjustments in accordance with SOX compliance standards.
  • Collect, manipulate, and analyze billing data to produce reports and dashboards.
  • Perform root cause and ad hoc data analyses to support process improvements.
  • Respond to customer inquiries via billing hotline and email, ensuring high-quality service.
  • Build and maintain effective relationships with internal and external stakeholders.
QUALIFICATIONS: Employment Experience
  • 3–5 years of experience in corporate billing and receivables, including customer service.
  • Experience working with operational billing systems and functions.
Technical Skills
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, nested formulas).
  • Proficient in Microsoft Outlook and Word.
  • Experience with CRM and billing platforms preferred.
Additional Skills & Competencies
  • Strong analytical and critical thinking skills.
  • Excellent organizational and time management abilities.
  • Effective written and verbal communication.
  • High attention to detail and accuracy.
  • Ability to work independently and adapt to a fast-paced environment.
Education Requirements
  • Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent combination of education and work experience.

Salary Range

The salary range for this position is $56,000 - $65,000 annually. In addition to the annual salary.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


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