Director of Housekeeping

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

What you will have an opportunity to do:

Join our award-winning team at Hotel Roanoke & Conference Center, a Curio Collection by Hilton, where every property offers a uniquely curated guest experience. We are seeking an experienced and dynamic Director of Housekeeping to lead our housekeeping team in a 327-room hotel featuring two full-service restaurants, open-air bar, spa, fitness center and pool, coffee shop and more than 60,000 sq. ft. of conference and event space. This role is essential in ensuring our guests experience exceptional comfort, cleanliness, and excellence in service throughout their stay.

Position Overview

As the Director of Housekeeping, you will oversee all housekeeping operations to maintain impeccable cleanliness, superior service, and consistent product quality across a large, high-volume hotel and conference center. You will lead departmental strategy, support financial performance, and cultivate a strong, engaged team committed to delivering the elevated standards expected at Hotel Roanoke & Conference Center, a Curio Collection by Hilton.

Key Responsibilities

• Maintain the highest standards of cleanliness and product quality in 327 guest rooms, public areas, restrooms, offices, and 60,000+ sq. ft. of meeting, banquet, and conference center space, ensuring compliance with all health, sanitation, and Curio Brand Standards.
• Lead and manage all housekeeping operations, manage department budget, strategize with forecasting, inventory control, purchasing, systems management, and policy implementation.
• Participate actively in property leadership meetings to support hotel-wide operational goals.
• Drive team member performance through coaching, supervision, evaluations, scheduling, and recognition programs.
• Recruit, interview, train, and onboard team members to support a high-performing and service-focused housekeeping team.
• Ensure safe and proper handling, usage, and storage of cleaning chemicals and supplies, including staff training and adherence to safety standards.
• Collaborate with Property Operations and other departments on room refreshes, deep cleaning programs, and capital improvement initiatives.

Qualifications

• 3–5 years of housekeeping management experience in a full-service hotel (luxury or upscale brand experience preferred).
• Proven leadership skills and the ability to manage large teams within high-occupancy, high-meeting-volume environments.
• Strong communication, organizational, and problem-solving abilities.
• Experience with housekeeping systems, inventory processes, and scheduling software.
• Flexibility to work weekends, holidays, and varied shifts as operational needs require.
• Leader with high expectations and detail oriented.

What are we looking for?

Compensation:

$60,000

$80,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.