Bilingual Call Center Representative

1 week ago

Memphis, Tennessee, United States TransConnect Services Full time

The Purpose of Your Role

As a Bilingual Call Center Representative (English/Spanish), you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns.

The shift is Thursday - Monday, from 7 am - 4 pm (with Tuesday and Wednesday off). The position starts at $17.40. TCS also provides shift premiums for weekend shifts.

Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.

The Value You Bring

You will bring much value to the company by ensuring exceptional customer service and support. By promptly addressing client inquiries and resolving issues, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.

What You'll Be Doing

  • Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner.
  • Identify and escalate priority issues. Route calls to appropriate resource, if needed.
  • Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.

What Experience You Need

  • Fluency in reading, writing and speaking both English and Spanish.
  • High School Diploma
  • Telephone Etiquette
  • Office environment, customer service, or transportation industry experience.

What Experience is Preferred

  • Previous customer service experience, preferably in a call center.
  • Microsoft Office
  • Some college or equivalent experience.

Why Work for TransConnect?

We've brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We're located about 20 minutes east of downtown Memphis, in Cordova, TN.

Some of the highlights:

  • Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
  • Multiple high quality health care plans to choose from with a short waiting period.
  • Medical, dental, vision, life, short term disability and long-term disability coverage.
  • Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
  • 401(k) plan with Apex matched contributions.
  • Tuition reimbursement for college, plus plenty of Apex managed training classes.
  • 360⁰ feedback, leadership training, and a culture that empowers individuality.
  • Gym reimbursement program.
  • Rewards driven wellness program with an individualized holistic approach.
  • Connected, friendly work environment. We celebrate our accomplishments (and birthdays).
  • Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.

Win as a Team

All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.

Primary Location:

US TN Memphis

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