Current jobs related to Senior Customer Success Manager, Sports Leagues - Niagara Falls, New York - ScorePlay

  • Technical Success Manager

    2 weeks ago

    Niagara Falls, New York, United States New Relic Full time

    We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

  • Senior Technical Program Manager, GenAI

    2 weeks ago

    Niagara Falls, New York, United States Google DeepMind Full time

    SnapshotThe Senior Technical Program Manager is a high-impact, strategic role responsible for driving the planning, execution, and delivery of post-training model development, with the core focus on maximizing north star metrics. This involves defining the end-to-end program strategy, developing roadmaps, and working with a team of Technical Program Managers...

  • Senior Manager, Treasury Liquidity

    2 weeks ago

    Niagara Falls, New York, United States TD Full time

    Work Location:New York, New York, United States of AmericaHours40Pay Details$124,280 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow...

  • Senior Manufacturing Engineer

    1 week ago

    Niagara Falls, New York, United States Boyd Full time

    Job Description:POSITION SUMMARY:The Senior Manufacturing Engineer is responsible for developing and enhancing manufacturing equipment and processes for both new and existing heat transfer products. This role involves a variety of process improvement projects, including general production, aluminum welding processes, and quality enhancement...

  • Customer Success Specialist

    7 days ago

    Glens Falls, New York, United States Crisafulli Bros. Plumbing & Heating Contractors Full time

    Whether you're interested in getting involved in the trades or a seasoned technician, we could use YOUR talentMake top industry pay and join our team TODAY.Why work for us?We are proud to be voted as a TOP WORKPLACE in the Capital Region which means our employees LOVE to work here. We have been voted Best Plumber & Best HVAC by the Times Union for over 19...

  • Customer Success Specialist

    5 days ago

    Glens Falls, New York, United States Crisafulli Bros. Plumbing & Heating Contractors Full time

    Are you ready to join an award winning team and grow your CAREER?Why work for us?Well, because we are pretty cool...You also have the ability to make a six-figure income.We are proud to be voted as a TOP WORKPLACE in the Capital Region which means our employees LOVE to work here. We have been voted Best Plumber & Best HVAC by the Times Union for over 19...

  • Customs Release Person

    1 week ago

    Niagara Falls, New York, United States CB Customs Brokerage Services LLC Full time

    Company DescriptionCB Customs Brokerage Services LLC specializes in customs clearance and other import and export services. Our expertise lies in educating clients on compliance with cross-border regulations and managing customs transactions timely and efficiently. We prioritize fair pricing and comprehensive client support to ensure seamless import and...

  • Tax Accountant

    2 weeks ago

    Niagara Falls, New York, United States Sociable Society Full time

    Career Opportunities & Partner-Track RolesWe are a well-established, growth-oriented CPA Tax Firm in Buffalo, New York, seekingmotivated tax professionals at multiple experience levels. Our firm offers a Principal Partnerpathway with the option for future equity buy-in/buy-out for qualified, long-term candidates.A CPA designation, Enrolled Agent (EA), or...

  • Configuration Management Coordinator II

    1 week ago

    Niagara Falls, New York, United States Moog, Inc Full time

    Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.Job Title:Configuration...

  • Site Manager Position available in Niagara County

    2 weeks ago

    Niagara Falls, New York, United States ODS Management Full time

    ODS Management Inc. is a growing company focused on the successful operation of affordable housing properties. ODS is currently seeking a full-time site manager for apartment complexes; Walden Park Apartments in Lockport and Meadowbrooke Apartments in Newfane & an additional property to be added at a later date. The ideal applicant will be dependable,...

Senior Customer Success Manager, Sports Leagues

3 weeks ago

Niagara Falls, New York, United States ScorePlay Full time

Department:
Customer Success

Employment Type:
Full Time

Location:
New York City - Office

Description
As our very first
Customer Success Manager for Leagues, Competitions, and Federations
at ScorePlay, you'll partner with some of the world's most influential sports organizations — ranging from global leagues and tournaments to national federations — to scale ScorePlay adoption across every department, club, and stakeholder in their ecosystem.

This is a
New York–based, in-office role
. You'll be embedded in our North America team at the heart of ScorePlay's U.S. operations, working cross-functionally with Sales, Product, and Engineering. It's a hybrid of
strategic account management and operational excellence
, ideal for someone who thrives at the intersection of
media workflows, technology, and sports operations
.

Key Responsibilities

  • Customer Success & Relationship Management
  • Own relationships with leagues, competitions, and federations across multiple departments (media, digital, comms, operations).
  • Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI.
  • Proactively manage renewals and identify upsell opportunities across departments and affiliated clubs.
  • Conduct regular business reviews (QBRs) and executive updates to showcase performance and impact.
  • Map and manage ScorePlay usage across league and federation departments — from content capture to distribution.
  • Build frameworks to measure adoption and expand product usage to clubs, competitions, and partner organizations.
  • Collaborate with clubs to standardize workflows within the governing body's media ecosystem.
  • Track adoption, usage, and engagement metrics across your portfolio.
  • Build success dashboards and report impact to internal and external stakeholders.
  • Maintain accurate account health data and renewal forecasting in HubSpot and internal dashboards.
  • Partner with Product and Engineering to translate league and federation feedback into roadmap priorities.
  • Collaborate with Sales on renewals, expansions, and pricing discussions.
  • Work with Marketing to turn flagship partners into case studies and success stories.

Who We're Looking For

  • Based in New York City and willing to work in-office several days per week.
  • Comfortable with traveling and meeting clients 25% of the time
  • 3–6 years of experience in B2B SaaS — ideally in Customer Success, Account Management, or Project Management.
  • Experience managing enterprise or multi-stakeholder accounts — preferably in sports, media, or technology.
  • Strong operational mindset with proven ability to structure processes, measure success, and scale systems.
  • Excellent communication skills; comfortable with both technical and executive stakeholders.
  • Passion for helping sports organizations evolve through technology.
  • Understanding of how leagues, competitions, and federations operate commercially and operationally.
  • Experience with video, media management, or SaaS workflow tools.
  • Familiarity with sports media, rights management, or broadcast operations.

Why You'll Love This Role

  • Work directly with world-class sports leagues, competitions, and federations.
  • Lead multi-department projects that transform how organizations manage and distribute media.
  • Collaborate closely with ScorePlay's Product, Sales, and Marketing teams in our New York office.
  • Join a fast-growing, international company redefining sports media workflows.
  • Help shape ScorePlay's League Success Playbook — the blueprint for scaling globally.