Senior Operations Manager

7 days ago

Wilbraham, Massachusetts, United States Beacon Mobility Full time $80,000 - $110,000 per year
Van Pool Transportation LLC

We are seeking a Senior Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage an annual revenue of $15M+, 200+ drivers, 400+ daily routes, 250+ vehicles, dual service, possible remote lots, and 4-6 Transportation Coordinators.

About the Role

  • Serve as the primary contact to the school districts and ensure strong collaborative relationships with key stakeholders in the school districts.

  • Effective and frequent communication with staff ensures employees have available resources to meet the daily operational task successfully.

  • Partners with safety leaders to establish and maintain a 'safety-first' culture.

  • Daily, weekly, and monthly review of key operational metrics.

  • Interview, hire, and train new transportation coordinators/supervisors.

  • Identify and cultivate a pipeline of internal talent for next-level positions.

  • Prepare monthly work schedules.

  • Maintain appropriate staffing levels for drivers and monitors by driving a positive work culture.

  • Ensure all employees have proper certifications, training, and licensing.

  • Work with fleet maintenance to keep vans and buses operational and safe.

  • Review and prepare billing and payroll each month.

About You - The ideal candidate will have the following skills and experience to positively impact the lives of children in your community by providing mobility without limits.

  • Bachelor's degree or equivalent work experience in operations management, business administration, or related field.

  • 5+ years of progressive work experience in a fast-paced environment

  • Management of hourly staff, and responsible for managing metrics.

  • Proficient experience in the use of Microsoft Office.

  • Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our students.

  • Self-motivated, show initiative and have a strong work ethic.

  • Must be comfortable with early-morning hours.

  • Exhibit strong leadership skills and can successfully supervise and direct teams.

  • Effective customer service and conflict resolution skills.

  • Must be detail-oriented and like solving problems.

  • Maintain a very high standard of accuracy and confidentiality.

  • Must show 'grace under pressure during extremely busy times.

If you are ready to become part of our family and positively impact the lives of children in your community, then this is the position for you.

Job Type: Full-time

Pay: $80, $110,000.00 per year

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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