Communication Specialist/PBX Operator

2 weeks ago


Baton Rouge, Louisiana, United States Baptist Health System KY & IN Full time $35,000 - $45,000 per year

Summary

Job Description:

Job Title: Patient Access – Communications Specialist

Part Time - Weekends/3rd Shift

Job Summary:

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description:

  • Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
  • Greet visitors in a professional and courteous manner.
  • Consistently ensure positive customer interactions
  • Manages difficult or emotional individual situations
  • Responds promptly to individual needs
  • Responds to requests for service and assistance
  • Fulfills commitments to individuals

Requirements:

  • High school diploma or equivalent
  • One year customer service experience
  • Comfortable using common computer applications

Benefits:

  • Tuition Assistance reimbursement program
  • Company paid Maternity and Paternity leave
  • Bereavement Leave (includes pets)
  • PTO Sell Back Program
  • Compassionate Leave Sharing Program (PTO Donation)
  • Employee Support Fund, for employees in need of emergency financial support

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now
Baptist Health is an Equal Employment Opportunity employer.

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