Regional Service Director

2 days ago

Baltimore, Maryland, United States 801 Chophouse Full time

Benefits:
  • Short Term & Long-Term Disability Insurance
  • Health/Dental/Vision insurance
  • Bonuses based on individual performance
  • Bonuses based on Company performance
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Paid time off


Restaurant Group is hiring for Regional Service Director  This is a full-time, regional management position overseeing front of the house (FOH) operations for multiple restaurants and concepts, including high-end chophouses, seafood, and American cuisine.  801 restaurants are team-oriented, high-volume, fast-paced, and guest-centric environments with the highest quality food.  

Date Job Posted: June 6, 2025 

Application Deadline: The application window will remain open for a minimum of 7 days from the posting date, after which the Company may move forward with selection and hiring. This posting will be removed promptly after the position is filled. 

Regional Service Director - Primary Responsibilities:
  • Overall management of FOH operations for each restaurant within assigned region, including restaurant cleanliness and organization; service standards and floor etiquette; wine/liquor inventory; team member recruitment, training, performance management and retention; staffing/schedule management and coverage as needed; and audit/analysis of costs (labor, food/pour, AP).  
  • Provide guidance and supervision to restaurant managers and staff, including ensuring employees maintain adequate product knowledge and adhere to SOPs and service standards, opening/closing checklists, etc. 
  • Oversee Pour Program for each restaurant.  Ensure best practices for inventory management/levels, wine lists are well-rounded, and cocktail programs are appropriate for each concept.   
  • POS/Back Office Management – ensure pricing updates are implemented, and accurate data is maintained within Restaurant 365 platform. 
  • Ensure restaurant management and staff understand and follow 801's human resources policies and procedures. 
  • Attend pre-shift meetings with restaurant management and staff. 
  • Participate in weekly Executive Team conferences, weekly financial conferences with restaurants, and other meetings as required. 
  • Recruitment and hiring of General Managers / Assistant General Managers for restaurants within assigned region and assist with other regions as requested.  
  • Conduct quarterly audits of each restaurant. 
  • Oversee maintenance and repair of restaurant furnishings and equipment, including following process for approval of quotes/repairs.
  • Assist with restaurant openings. 
  • Perform other projects and duties as assigned by Chief Operating Officer, Chief Financial Officer, or other Executive Management. 

Position Requirements/Desired Experience:
  • Minimum of 5 years, but preferably at least 8 years of restaurant management experience in full-service, high-end fining dining establishments. 
  • At least 2 years' experience managing overall operations for multiple restaurants is preferred.
  • Complete understanding / proficiency in R365 accounting & financial system, including opening & closing paperwork, inventory, invoice entry, weekly submittals, etc.
  • Knowledge/proficiency in OpenTable, TOAST, Triple Seat.  
  • Advanced knowledge of beer/wine/spirits is required, Level 1 Wine Certification is preferred.  
  • Experience managing a beverage/wine program is preferred. 
  • Experience in restaurant marketing/sales/business development is preferred. 
  • Ability to remain calm, professional and use good judgment under pressure.  
  • Ability to communicate clearly and demonstrate hospitality, warmth, and expertise to guests and staff in a busy, sometimes fast-paced / high-stress environment. 
  • Must be available 7 days per week, including evenings, weekends & some holidays.
  • Regular, predictable and reliable attendance. 
Physical requirements include, but are not limited to: 
  • Physical ability to work on your feet, alertly, for extended periods of time
  • Ability to maintain balance of food and drink service trays
  • Physical ability to frequently lift up to 50lbs
  • Ability to bend, reach, squat, kneel, climb and twist

Location:  Negotiable – Must reside where at least 1 of assigned restaurants is located.   

Travel Required:  Yes.  The Regional Service Director is required to travel approximately 2 weeks per month between 801 restaurants within assigned region, however, increased travel may occur if operationally required. Occasional travel to restaurants outside of assigned region for coverage and corporate meetings may also be required.  

Regional Service Director is generously compensated with salary plus eligibility for quarterly bonuses based on Company performance and semi-annual bonuses tied to individual performance.  

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