IT Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people-first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa.

What you will have an opportunity to do:

We are looking for a technically savvy individual who is highly motivate and customer focused to join our team as the IT Manaager. The IT Manager is responsible for all computers, interfaces, networks and telecommunications systems located at the Resort. This position will be responsible for support and troubleshooting all computer systems, basic network administration, basic telephone troubleshooting, printer/copier maintenance, monitoring back-ups, IT projects with the Home Office IT, adhering to the latest PCI DSS compliance requirements, and ongoing research and evaluation of new IT technologies and solutions.

If you have experience in IT, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you

Your Role:

• Become thoroughly familiar with the Hotel complex's computer system, network system, and cable infrastructure.
• Possess a working knowledge of all software applications used in the Hotel complex to both: troubleshoot effectively and provide basic user training.
• Create and maintain an accurate inventory of all computers and peripheral equipment.
• Facilitate all moves, adds, changes of users and departments.
• Assist in the implementation of new software, hardware upgrades, and support of the network including file servers, print servers, switches, routers, and network cabling.
• Support of various systems located in the Hotel Complex including the Property Management System, point of sale systems, and call-accounting system.
• Support of the Telecommunications system.
• Aid other departments with equipment and systems including house-sound, CATV, and Security systems.
• Aid and technical support for the Hotel guests and clients. This includes the setting up of computer equipment, installation of networks and special telecommunications circuits.
• Assist with annual budget process.

What are we looking for?

• Someone with 3-5 years of technical experience with property management systems specifically
• Someone with implementation and integration experience with hotel PMS and POS systems
• Someone with 3-5 year of technical experience with point of sales systems (POS) in a hotel environment
• Someone with working knowledge of hospitality specific phone systems.
• Someone with 3-5 years IT related experience, troubleshooting, systems administration, and Windows Server and desktop support
• Someone with strong TCP/IP network troubleshooting skills
• Someone available to work on-call when needed
• Someone with experience with Microsoft Windows, 2008, 2012, 2016, 7, 8, 10, Active Directory
• Someone with experience with Microsoft Office 365 suite of products
• Someone with basic Networking experience (TCI/IP, DHCP, DNS, VLAN, Wifi Networks, routing)
• Someone with network, wireless, and systems security and administration experience
• Excellent and courteous customer service

Compensation:

$79,500

$90,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.