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Human Resources Director

2 weeks ago

Media, Pennsylvania, United States Ecbm Full time

About ECBM

ECBM is a distinguished, family-owned and privately-operated insurance brokerage and consulting firm that has served clients for over 50 years. Based in Media, PA, with additional Pennsylvania locations, our sole mission is to serve our clients and employees-not shareholders-ensuring a transparent and client-first approach.

We specialize in complex insurance solutions across Commercial Lines, Workers' Compensation, Employee Benefits, and Cyber Liability. ECBM operates on core values of Empathy, Loyalty, Accountability, Tenacity and Energy, which drives our team to provide the highest level of service and problem-solving for client challenges. We are proud to have been a Best Place to Work in Insurance recipient for eight consecutive years.

Position Overview

The Director of HR will lead the operational functions of the HR department, ensuring alignment with ECBM's business objectives. This role will oversee HR systems, compliance, employee relations, and operational efficiency across all HR functions. The ideal candidate is a seasoned HR leader with a strong background in HR strategy and operations, and HR compliance.

Key Responsibilities

Strategic HR Leadership

  • Partner with executive leadership to develop and execute HR processes that support business growth, employee engagement and maintain compliance.
  • Partner with the CHRO to execute the multi-year HR Roadmap by designing, building, and optimizing HR programs and processes (e.g., performance management, job architecture) that strengthen ECBM's people foundation.
  • Ensure programs are scalable, compliant, and aligned with both operational needs and long-term business strategy.

HR Operations Management

  • Support with the HRIS transition and long-term strategy for HR technology implementation, user adoption, and process optimization.
  • Oversee HR systems, workflows, and processes to ensure operational excellence and compliance.
  • Manage HRIS platforms, ensure data integrity, reporting accuracy, and system optimization.

Compliance & Risk Mitigation

  • Ensure full compliance with federal, state, and local labor laws.
  • Develop and enforce HR policies, procedures, and governance frameworks.

Employee Relations

  • Serve as a trusted advisor to employees and management, addressing employee concerns and fostering a positive work environment.
  • Mediate conflicts and facilitate resolution.

Benefits & Compensation Administration

  • Lead the administration of employee benefits programs.
  • Collaborate with finance and leadership on compensation strategy and benchmarking.

HR Analytics & Reporting

  • Leverage data to inform strategic decisions and measure HR effectiveness.
  • Present insights and recommendations to senior leadership on workforce trends.

Training and Development

  • Identify training needs and develop programs to enhance employee skills and career growth.
  • Promote a culture of continuous learning and development.

Qualifications

  • SHRM-SCP or SPHR certification strongly preferred.
  • 5-10 years of HR experience with strong background in insurance or professional services environments.
  • Familiarity with program designs, implementation and change management
  • Strong knowledge of labor laws, safety regulations, and HR best practices.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence at all levels of the organization.
  • Experience with HR technologies and systems, with a focus on process optimization and efficiency.

Benefits

  • Competitive compensation package
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Hybrid work flexibility, competitive PTO and holiday schedule
  • Career growth and leadership development opportunities